Revenue Operations - CRM Specialist (Salesforce)

TN United Kingdom; Manchester; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading creative and technology services provider in the gaming industry is seeking a Salesforce Admin/Specialist to join their Revenue Operations team. This role involves optimizing Salesforce for cross-functional teams and driving operational excellence. Ideal candidates will have extensive experience with Salesforce administration and data analysis, along with strong communication skills. The position offers remote work and competitive benefits.

Benefits

Competitive salary and benefits

Opportunity to collaborate on AAA titles

Professional growth

Fully remote work

IT schemes

Pensions

Healthcare

Social events

Qualifications

• 4–5+ years of experience in a Salesforce admin or specialist role.
• Ability to manage complex Salesforce environments.

Responsibilities

• Administer and maintain Salesforce instance, including user setup and workflows.
• Collaborate with external Salesforce development team.

Skills

Salesforce Administration

Data Analysis

Communication

Education

Salesforce Administrator certification

Tools

Salesforce Inspector

Data Loader

Excel

Job description

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Revenue Operations - CRM Specialist (Salesforce), Manchester

Client:

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

d91e3681d7e6

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

Job Description:

Description

We are an international creative and technology services provider for the global video games and entertainment industries. Our Create division specializes in delivering top-tier art, game development, and audio services. We collaborate with major industry players to push the boundaries of creativity and innovation.

We are looking for an experienced and certified Salesforce Admin/Specialist to join our Revenue Operations team. In this role, you’ll serve as a key internal expert for all things Salesforce, supporting cross-functional teams and collaborating with an external development partner to ensure our CRM platform is optimized, scalable, and aligned with business goals.

This position is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about driving operational excellence through Salesforce.

Responsibilities include:

• Administer and maintain our Salesforce instance, including user setup, permissions, roles, page layouts, workflows, process automation, and integrations.
• Collaborate with an external Salesforce development team – participating in agile ceremonies including stand-ups, sprint planning, and reviews.
• Provide responsive support to internal stakeholders across departments such as Sales, Marketing, Customer Success, and Finance.
• Build and maintain advanced Salesforce reports and dashboards to support business performance tracking and decision-making.
• Leverage tools such as Salesforce Inspector for efficient data analysis, updates, and debugging.
• Conduct regular data audits and perform data management tasks to maintain data integrity across systems.
• Identify opportunities for CRM improvement, proactively recommend and implement enhancements.
• Create and maintain documentation on processes, policies, and system configuration.
• Partner with RevOps leadership on strategic projects involving Salesforce and related tools in the tech stack.
• Analyze business data and workflows, and provide insights using Salesforce and Excel (pivot tables, VLOOKUPs, formulas, etc.).

Requirements:

What you'll bring:

• 4–5+ years of hands-on experience in a Salesforce admin or specialist role, preferably within Revenue Operations or Sales Operations.
• Salesforce Administrator certification (required); additional certifications (Advanced Admin, Platform App Builder) are a plus.
• Ability to manage and enhance complex Salesforce environments across multiple departments.
• Familiarity with Salesforce tools such as Salesforce Inspector, Data Loader, and schema builder.
• Strong experience building dynamic reports and dashboards.
• Knowledge of Salesforce automation tools (Flows, Process Builder, etc.).
• Comfortable with Agile/Scrum ceremonies with external teams.
• Proficiency in Excel, including advanced formulas, pivot tables, and data analysis.
• Excellent communication skills and customer service orientation.
• Self-starter with high accountability and attention to detail.

Bonus Points:

• Experience with B2B companies or Revenue/Sales Operations structures.
• Exposure to Salesforce integrations with third-party tools (e.g., HubSpot, CPQ).
• Basic knowledge of Salesforce development (Apex, triggers, Lightning components) is advantageous.

Benefits include:

• Competitive salary and benefits
• Opportunity to collaborate on AAA titles
• Professional growth
• Fully remote work
• Additional perks: IT schemes, pensions, healthcare, social events, etc.

Our Diversity, Equity, Inclusion and Belonging (DEIB) commitment: Keywords Studios is an Equal Opportunity Employer and values diversity. We welcome applications from underrepresented groups and provide adjustments during the application process upon request.

Personal Data Protection:

By applying, you agree to our Applicant Privacy Notice, available on our website.

Role Info: EN | Studio: Keywords Studios | Location: UK | Work Area: Business Development | Service: Shared Services | Employment: Full Time | Pattern: Remote