Revenue Operations - CRM Specialist (Salesforce)

TN United Kingdom; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading creative and technology services provider is seeking a Salesforce Admin/Specialist to optimize their CRM platform. This role involves collaborating with cross-functional teams, managing Salesforce environments, and enhancing operational excellence. The ideal candidate thrives in a fast-paced environment and is passionate about data integrity and process improvement.

Benefits

Competitive salary and benefits

Opportunity to work on AAA titles

Professional growth opportunities

Fully remote work environment

IT schemes

Pensions

Healthcare

Social events

Qualifications

• 4–5+ years of experience in Salesforce admin or specialist role.
• Proficiency in Excel and Salesforce tools.

Responsibilities

• Administer and maintain Salesforce instance and user permissions.
• Build and maintain advanced Salesforce reports and dashboards.
• Conduct regular data audits and manage data integrity.

Skills

Salesforce Administration

Data Analysis

Communication

Education

Salesforce Administrator Certification

Tools

Salesforce Inspector

Data Loader

Excel

Job description

Job Description

Company Overview

We are an international creative and technology services provider for the global video games and entertainment industries. Our Create division specializes in delivering top-tier art, game development, and audio services. We collaborate with major industry players to push the boundaries of creativity and innovation.

Position Overview

We are seeking an experienced and certified Salesforce Admin/Specialist to join our Revenue Operations team. This role involves serving as a key internal expert for all Salesforce-related activities, supporting cross-functional teams, and collaborating with an external development partner to ensure our CRM platform is optimized, scalable, and aligned with business goals.

This position is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about operational excellence through Salesforce.

Responsibilities

• Administer and maintain our Salesforce instance, including user setup, permissions, roles, page layouts, workflows, process automation, and integrations.
• Collaborate with an external Salesforce development team, participating in agile ceremonies such as stand-ups, sprint planning, and reviews.
• Provide responsive support to internal stakeholders across departments like Sales, Marketing, Customer Success, and Finance.
• Build and maintain advanced Salesforce reports and dashboards to support business performance tracking and decision-making.
• Use tools such as Salesforce Inspector for data analysis, updates, and debugging.
• Conduct regular data audits and perform data management tasks to maintain data integrity across systems.
• Identify opportunities for CRM improvements, proactively recommend and implement enhancements.
• Create and maintain documentation on processes, policies, and system configuration.
• Partner with Revenue Operations leadership on strategic projects involving Salesforce and related tools.
• Analyze business data and workflows, providing insights using Salesforce and Excel (pivot tables, VLOOKUPs, formulas, etc.).

Requirements

• 4–5+ years of hands-on experience in a Salesforce admin or specialist role, preferably within Revenue Operations or Sales Operations.
• Salesforce Administrator certification (required); additional certifications like Advanced Admin or Platform App Builder are a plus.
• Ability to manage and enhance complex Salesforce environments across multiple departments.
• Familiarity with Salesforce tools such as Salesforce Inspector, Data Loader, and schema builder.
• Strong experience building dynamic reports and dashboards.
• Knowledge of Salesforce automation tools (Flows, Process Builder, etc.).
• Comfortable participating in Agile/Scrum ceremonies with external teams.
• Proficiency in Excel, including advanced formulas, pivot tables, and data analysis.
• Excellent communication skills and customer service orientation.
• Self-starter with high accountability and attention to detail.

Preferred Skills

• Experience with B2B companies or Revenue/Sales Operations structures.
• Exposure to Salesforce integrations with third-party tools (HubSpot, CPQ, etc.).
• Basic knowledge of Salesforce development (Apex, triggers, Lightning components) is a plus.

Benefits

• Competitive salary and benefits
• Opportunity to work on AAA titles with industry leaders
• Professional growth opportunities
• Fully remote work environment
• Additional perks: IT schemes, pensions, healthcare, social events, and more.

Diversity & Inclusion

We are an Equal Opportunity Employer committed to creating a diverse and inclusive work environment. We welcome applications from underrepresented groups and provide adjustments during the application process if needed.

Data Privacy

By applying, you agree to our Applicant Privacy Notice, which details how we collect and process your information.