Inside Sales Team Lead

Budget Energy NI; West Midlands Combined Authority; On-site; GBP 35,000 - 50,000; Full time

Job summary

Budget Energy, une entreprise en pleine croissance au sein du groupe DCC, recherche un B2C Sales Team Lead pour superviser son équipe de vente interne. Ce rôle est essentiel pour garantir la performance et la satisfaction des clients, tout en favorisant un environnement d'équipe collaboratif. Le candidat idéal aura une solide expérience en leadership, sera axé sur les résultats et possédera d'excellentes compétences en communication et en résolution de problèmes.

Benefits

Salaire compétitif

Contribution à la pension définie

Allocation de santé

Réductions pour le personnel

Soutiens à la santé et au bien-être

Opportunités d'apprentissage et de développement

Priorisation de la progression de carrière avec des rôles annoncés en interne

Qualifications

• Expérience en leadership dans un environnement de vente ou de centre d'appels.
• Orienté client et axé sur les résultats.
• Capacité à motiver les équipes.

Responsibilities

• Assurer que l'équipe de vente atteint les objectifs de performance et les KPI.
• Diriger par l'exemple avec une approche pratique des opérations quotidiennes.
• Conduire des réunions régulières pour identifier les opportunités de développement.

Skills

Leadership

Communication

Problem-solving

IT Skills

Job description

About the Role:

Budget Energy is seeking a proactive and hands-on B2C Sales Team Lead to oversee our inside sales and retention team. This role is pivotal in driving performance across our residential customer base, ensuring quality service delivery and KPI achievement, while fostering a collaborative and high-performing team environment.

Key Responsibilities:

1. Ensure the sales team meets performance targets and KPIs through clear direction and ongoing performance monitoring.
2. Lead by example with a hands-on approach to daily operations, supporting projects and process improvements across the team.
3. Conduct regular 1:1 meetings, identify development opportunities, and collaborate with stakeholders to implement tailored training plans.
4. Utilize performance tools and reporting to monitor customer interactions, outputs, and service quality.
5. Foster open communication, encouraging team feedback and customer insights to enhance the customer experience.
6. Ensure compliance with industry regulations, including GDPR and relevant Codes of Practice.
7. Keep the team informed of product updates, offers, and promotional activities to support customer engagement.
8. Promote a positive, collaborative team environment that reflects Budget Energy's core values.

Candidate Profile:

The ideal candidate will have proven leadership experience within a sales or contact centre environment. They will be customer-focused, results-driven, and skilled at motivating teams. Strong communication, problem-solving, and IT skills are essential, along with the ability to work independently and collaboratively across departments.

About Flogas:

Part of the DCC Group, Flogas Ireland was established in 1978, supplying LPG throughout the island and remaining a leading supplier in Ireland across diverse sectors including commercial, agricultural, and domestic markets.

Over the years, Flogas has expanded as an energy business. With the acquisition of Budget Energy and Flogas Enterprise Solutions, we now also supply Natural Gas, Electricity, Renewables, and energy services across Ireland. We support micro-generation from renewable sources and hold the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.

As a Flogas Group company, we aim to be Ireland's leading provider of total energy solutions, adapting to our customers' evolving needs and maintaining high standards.

Why work with us?

Budget Energy, part of Flogas, is a well-established, growing business within the DCC group. We offer a welcoming environment that values our employees and encourages collaboration and inclusion.

Benefits:

• Competitive Salary
• Defined Pension Contribution
• Healthcare Allowance
• Staff discounts
• Health and Wellbeing Supports
• Learning and Development Opportunities
• Career progression is prioritized; roles are advertised internally to encourage growth within the company.

Budget Energy is an equal opportunity employer committed to diversity and inclusion for all employees.