Customer Reporting Manager

Aviva; Norwich; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Reporting Manager who excels in data analysis and reporting governance. In this role, you will manage customer reporting, ensuring accurate definitions and outcomes for key stakeholders. You'll analyze data to provide insights that drive performance, support audit activities, and collaborate with internal teams to enhance reporting standards. This position offers a hybrid working environment and a range of benefits, including a generous pension scheme, bonus opportunities, and professional development support. If you're passionate about improving customer outcomes through effective reporting, this could be the perfect opportunity for you.

Benefits

Bonus opportunity

Generous pension scheme

Free Aviva shares

Retailer discounts

25 days holiday

Parental leave policies

Life and healthcare cover

Paid volunteering days

Access to wellbeing resources

Financial support for qualifications

Qualifications

• Strong numeracy and analytical skills required for data analysis.
• Experience in managing reporting and governance activities.

Responsibilities

• Manage customer reporting and develop governance processes.
• Analyze data to provide clarity on performance drivers.

Skills

Analytical Skills

Excel Proficiency

Data Manipulation Tools

Communication Skills

Reporting Activity

Governance Management

Job description

Customer Reporting Manager

Location: York, Norwich, Bristol, Eastleigh, or London based (50% hybrid working)

Hours: Full-time (flexible options available)

Salary: circa £50,000 (National), circa £60,000 (London)

Are you someone who excels in data analysis, reporting governance, and improving customer outcomes? Do you love ensuring accurate reporting, providing key insights, and supporting decision-making processes? If so, this role could be a great fit for you!

A bit about the job:

This role involves managing customer reporting, developing and maintaining governance processes, and analyzing data to provide clarity on performance drivers. You will be responsible for ensuring accurate definitions and reporting of outcomes monthly for key stakeholders. Your responsibilities include carrying out monthly reporting for key customer metrics, supporting internal and external audit activities, and working with internal teams to ensure accurate reporting and improve standards.

Skills and experience we’re looking for:

• Strong numeracy and analytical skills, confident in Excel and other data manipulation tools
• Ability to work across multiple streams of work consecutively and across multiple teams
• Good communication skills to be able to present data in clear and meaningful ways for an audience less familiar with the content
• Experience in carrying out reporting activity
• Experience in managing controls and governance activity

What you’ll get:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We want you to shine. That’s why we have so much to offer you:

Lighting everyone’s path:

• Salary around £ (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 10% of annual salary, depending on your performance and the business’
• Generous pension scheme – we’ll contribute up to 14%
• Get up to £1,200 of free Aviva shares per year through our Matching Share Plan
• Make your money go further – up to 40% discount on Aviva products, plus other retailer discounts
• At least 25 days holiday plus bank holidays – you can buy or sell up to 5 days
• Brilliantly supportive policies including parental and carer’s leave
• Industry-leading access to life and healthcare cover with discounted car and home insurance rates, including offers for friends and family too
• Fully paid maternity/paternity leave
• Make a difference, be part of our Aviva Communities, and use your 3 paid volunteering days to help others
• Get free access to resources that support your physical, mental, and financial wellbeing, including company-funded Group Income Protection, Aviva Digicare+, and the Headspace app

Brighten your prospects:

• Full financial support to pursue insurance qualifications
• Digital access to various on-demand learning content
• Aviva University and its business academies provide everything you need to empower your growth

Aviva is for everyone:

We’re inclusive and welcome applications from people with diverse backgrounds and experiences.

Feeling unsure about ticking every box? Don’t let that be a barrier. We encourage applications from all qualified candidates, especially women, and support job sharing arrangements.

We offer flexible locations, hours, and working patterns to suit our customers, business, and you. Most of our team members are smart working, spending around 50% of their time in our offices weekly, combining flexibility with collaboration.

We interview every disabled applicant who meets the minimum criteria. After applying online, please email us stating you have a disclosed disability, and we will arrange an interview.

We prefer applications online. If you need an alternative application method, contact us at [e-mail].