Contact Centre Manager - Automotive Remarketing

JR United Kingdom; Bristol; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the UK automotive remarketing sector seeks a senior leader to oversee a contact centre team. This pivotal role focuses on driving B2B dealer sales, enhancing customer satisfaction, and managing operational efficiency. Ideal candidates will have extensive experience in the automotive sector and a proven track record in sales operations.

Benefits

Highly Competitive Base Salary

Company Car

Industry Leading Benefits Package

Qualifications

• Experience leading large contact centre or sales operations teams (20+ FTE).
• Track record of revenue growth and service improvement.
• Knowledge of the UK dealer landscape and vehicle remarketing.

Responsibilities

• Lead and develop a high-performing contact centre team focused on dealer sales.
• Define and deliver a scalable dealer management strategy.
• Ensure strong dealer experience and satisfaction.

Skills

Leadership

Sales Operations

Customer Satisfaction

Data-Driven Mindset

Commercial Acumen

Job description

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Client:

ECW Search

Location:

bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

• Location: Bristol
• Highly Competitive Base Salary
• Company Car
• Industry Leading Benefits package

The Company:

Our client is an established force within the UK automotive remarketing space, playing a crucial role in connecting OEMs, fleet operators and dealers through technology-enabled services.

With over 30 years of consistent growth and innovation, their reputation for operational excellence and values-driven leadership has led to high employee engagement and long-term team loyalty.

The Opportunity:

This is a pivotal leadership role overseeing the performance and development of a 30-strong contact centre team responsible for driving B2B dealer sales and operational delivery. Sitting within the senior leadership group, this individual will spearhead growth in dealer channel sales, customer satisfaction, and operational scale – ensuring vehicles are resold quickly, efficiently and at optimal value through a national dealer network.

You will shape the customer journey, enhance internal performance frameworks and act as the voice of the dealer customer – partnering with OEMs, finance providers, and dealer groups to drive excellence and growth in one of the UK’s most influential remarketing environments.

Key Responsibilities:

• Lead, coach and develop a high-performing contact centre team focused on dealer sales and vehicle remarketing success.
• Define and deliver a scalable dealer management strategy that supports rapid volume growth.
• Ensure strong dealer experience and satisfaction (CSI), with KPIs aligned to retention and sales performance.
• Represent the voice of the dealer customer, influencing product, pricing, and operational decisions internally.
• Collaborate cross-functionally with Marketing, Customer Support, and Technology teams to enhance dealer journeys.
• Manage budgets, commercial performance, and operational efficiency across the department.
• Act as a key partner for OEMs and dealer groups in streamlining dealer onboarding and performance.

Your Profile:

We’re seeking a senior contact centre or sales operations leader with deep experience in the automotive, remarketing or fleet sector – ideally with hands-on knowledge of dealer networks and B2B commercial environments.

You will bring:

• Proven leadership of large contact centre or sales operations teams (20+ FTE).
• A track record of delivering revenue growth, service improvement and team performance.
• Strong knowledge of the UK dealer landscape, OEM partnerships, or vehicle remarketing.
• Experience working across functions to drive change, technology adoption, or process improvement.
• A data-driven mindset and ability to translate insight into scalable action.
• Gravitas, commercial acumen, and the ability to engage senior stakeholders internally and externally.

If you're ready to lead the evolution of a high-impact sales operation and play a central role in an organisation making a real difference across the automotive industry, then please apply via LinkedIn.

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