Renewal Manager

Anaplan; London; Hybrid; GBP 55,000 - 75,000; Full time

Job description

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading scenario planning and analysis platform, enabling our customers to outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and our Winning Culture.

Our customers include Fortune 50 companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global organizations that rely on our best-in-class platform.

Our Winning Culture drives our teams of innovators. We champion diversity of thought and ideas, behave like leaders regardless of titles, are committed to ambitious goals, and celebrate our wins.

Supported by principles of being strategy-led, values-based, and disciplined in execution, we aim to inspire, connect, develop, and reward our team members. We welcome your uniqueness—join us and be your best self!

Anaplan is seeking a Renewal Manager to join our team, with an initial focus on our Consolidation customers.

This is an excellent opportunity to work in a large-scale SaaS cloud company. The role is full-time, with an in-office requirement of two days a week at our London office. If you're ready for a challenge, read on to discover what makes working at Anaplan exciting.

Your Impact

1. Manage a portfolio of renewals, ensuring successful and timely execution of renewal processes and contract completion.
2. Engage directly with Anaplan customers via video calls, emails, phone, and in-person meetings (when possible) to support the renewal cycle.
3. Collaborate with Customer Success and Sales teams to ensure a seamless renewal experience, especially in cases involving expansion or add-on opportunities.
4. Negotiate renewal terms effectively to retain customers while aligning with business objectives.
5. Handle the commercial aspects of customer transitions from legacy products to newer offerings, maximizing customer utilization.
6. Address customer and internal inquiries regarding renewals, pricing, and contracts.
7. Review, interpret, and confirm contract terms, working closely with Finance, Deal Desk, and Legal teams to ensure accuracy and compliance.
8. Process standard and complex renewal quotes, auto-renewal notices, and orders using Salesforce CRM.
9. Maintain an accurate 180-day rolling forecast of renewals within your assigned territory.
10. Archive and maintain all renewal-related documentation for compliance and reference.
11. Proactively resolve issues by researching solutions and consulting internal teams.

Your Qualifications

• A customer-first mindset with a strong focus on retention and satisfaction.
• At least 3 years of experience in SaaS renewals, sales, customer success, or account management, preferably in an enterprise SaaS environment.
• Strong negotiation skills with experience handling complex renewals and contract discussions.
• Solid understanding of deal structuring, pricing, and contracting; familiarity with revenue recognition policies is a plus.
• Ability to quickly understand Anaplan’s Consolidation solutions and articulate their value to customers.
• Results-driven with strong organizational, prioritization, and problem-solving skills.

Preferred Skills

• Over 4 years of professional experience, including at least 2 years in renewals, sales, or account management within a high-tech or software company.
• Proficiency in Salesforce CRM, Excel, Word, and other standard business applications.

Our Commitment to Diversity, Equity, Inclusion, and Belonging

We foster a workplace that values diversity and inclusion. We respect and value all individuals regardless of gender identity, sexual orientation, religion, ethnicity, age, neurodiversity, disability, citizenship, or other aspects of their identity. We hire based on merit and encourage authentic self-expression at work.

We provide reasonable accommodations for individuals with disabilities during the application and employment process. Please contact us to request accommodations.

Fraud Recruitment Disclaimer

Beware of fraudulent job offers circulating online. All legitimate communications from Anaplan will come from an @anaplan.com email address. If you have doubts about a communication’s authenticity, contact us at [e-mail] before proceeding.