Renewals Manager (London, UK) London, United Kingdom

Airtable; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Renewal Manager to join their dynamic Sales team. This role is crucial for driving customer renewals and enhancing relationships with key stakeholders. You will lead negotiations, identify upsell opportunities, and develop foundational processes to ensure long-term customer success. The ideal candidate will possess strong negotiation and collaboration skills, with a passion for creating strategic initiatives in a fast-paced environment. Join a company that values diversity and offers a supportive work culture, where your contributions will make a significant impact on business growth.

Benefits

NHS Coverage

Supplemental Insurance

Competitive Pension Scheme

Complimentary Mental Health Support

Flexible Time Off

Monthly Lifestyle Wallet

Gender Affirmation Support

Legal Services Access

Qualifications

• 5+ years of experience in Sales, Renewals, or Customer Success.
• Strong negotiation skills with a track record of closing complex contracts.

Responsibilities

• Lead the renewals process and enhance customer contracts.
• Engage with decision-makers to identify customer requirements.

Skills

Negotiation Skills

Collaboration Skills

Sales Experience

Customer Success

Account Management

SaaS Knowledge

Empathy

Job description

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

We're looking for someone excited to pitch the vision of Airtable, implement creative solutions and negotiation tactics that mitigate churn, and identify new and strategic opportunities at renewal time that drive expansion. As a Renewal Manager on our Sales team, you will be the architect of these conversations, and will collaborate with multiple internal stakeholders (Account Executives, Customer Success Managers, Deal Desk, etc.) to help to ensure that our customers realize value, and are set up for longterm, sustained success with Airtable.

The ideal candidate would be based in London and expected to attend the office in a hybrid model.

What you'll do

• You will own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships.
• You will be a primary stakeholder (along with XFN partners) in building the foundational processes and playbooks for this new role.
• You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments.
• You will maintain and report an accurate rolling 120-day forecast of renewals in your territory.
• You will negotiate and execute renewal contracts (in partnership with legal) that align to customer goals.
• You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.
• Develop playbook for renewal engagement maximizing revenue retention.

Who you are

• 5+ years of quota-carrying Sales / Renewals / Customer Success / Account Management experience within an Enterprise SaaS organization.
• Strong negotiation skills and demonstrated capability closing large, complex contracts.
• Strong collaboration skills and successful experiences working with internal XFN partners (Deal Desk, Legal, Product) as well as customer facing counterparts (Sales & Success).
• Ability and eagerness to grow business in a strategic manner, i.e., creating new processes and initiatives.
• Approaches work with empathy, craftsmanship, and a growth mindset - you are a self-motivated and proactive team player.
• Solid understanding of Enterprise SaaS applications and collaboration technology.
• Consistent track record of achieving personal and team goals.
• History of thriving in a rapidly changing environment.

What We Offer

• In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%).
• Competitive pension scheme, life insurance, paid leave and sick leave.
• Complimentary mental health support via Modern Health.
• Family planning support via Carrot (fertility, adoption, and surrogacy).
• Flexible and generous time off and sick time benefits.
• Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
• Supplemental reimbursement for Gender Affirmation procedures and services.
• Legal services - access to online tools to legal forms.

At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented people. We take great pride in holding everyone accountable for treating each other with dignity and respect.

Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you.

Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking here.

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