Renewal Manager

JR United Kingdom; United Kingdom; Remote; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is looking for a Renewal Manager to join their EMEA sales team. This role involves managing the renewal process for software subscriptions, enhancing customer satisfaction, and driving revenue growth through upselling and cross-selling. The ideal candidate will have a strong background in renewal management, excellent analytical and communication skills, and a collaborative approach to working with teams. With a focus on innovation and a dynamic work environment, this opportunity offers the chance to make a significant impact on customer retention and satisfaction.

Benefits

Health Insurance

Retirement Plans

Paid Time Off

Career Advancement Opportunities

Dynamic Work Environment

Qualifications

• 3+ years of experience in renewal management in the software industry.
• Strong analytical skills and excellent communication abilities.

Responsibilities

• Manage the renewal process for software subscriptions.
• Develop strategies to maximize customer retention and upsell opportunities.

Skills

Renewal Management

Customer Retention

Analytical Skills

Communication Skills

CRM Software Proficiency

Upselling and Cross-selling

Education

Bachelor's Degree in Business

Bachelor's Degree in Marketing

Tools

Microsoft Office Suite

CRM Software

Job description

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Position:

Renewal Manager

Job Description:

Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets.

Find more information about us on our page: arrow.com/globalecs/

Watch the following Arrow Corporate Video - YouTube

We are seeking an experienced Renewal Manager to join our EMEA sales team. The ideal candidate will be responsible for managing the renewal process for our software subscriptions, ensuring customer & partner satisfaction, and maximizing retention rates. Additionally, the RM will identify opportunities for upselling and cross-selling to enhance customer value and drive revenue growth. This role can be remote or from a local Arrow office. Occasional travel inside Europe may be required.

Key Responsibilities:

• Manage the end-to-end renewal process for software subscriptions.
• Develop and implement strategies to maximize customer retention and renewal rates.
• Identify and execute upsell and cross-sell opportunities to increase customer value.
• Collaborate with sales, customer success, partners, and support teams to ensure seamless renewal experiences across the EMEA region.
• Analyze renewal data to identify trends and opportunities for improvement.
• Communicate directly with customers to understand their needs and address any concerns related to renewals.
• Prepare and present renewal forecasts and reports to senior management.
• Maintain accurate records of renewal activities and customer interactions.

Qualifications:

• Bachelor's degree in business, Marketing, or a related field.
• At least 3+ years proven experience in renewal management, preferably in the software industry working for a vendor.
• Strong analytical skills and the ability to interpret data to drive decision-making.
• Excellent communication and interpersonal skills.
• Strong proficiency in English is a requirement.
• Ability to work collaboratively in a team environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Experience in upselling and cross-selling within a subscription-based model is a plus.

What is in it for you?

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• A dynamic, inclusive work environment with a focus on innovation and collaboration.
• Remote work.

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

Do you see yourself as our future colleague? If yes - send us your application.

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#LI-Remote

Location:

ES-Spain - Remote

Time Type:

Full time

Job Category:

Sales