Renewal Manager

Arrow Electronics; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking technology enablement company as a Renewal Manager, where you will drive customer satisfaction and retention in a dynamic sales environment. This role offers the chance to manage software subscription renewals, identify upselling opportunities, and collaborate with diverse teams across the EMEA region. With a focus on innovation and collaboration, you will thrive in a supportive remote work setting, enjoying a competitive salary and comprehensive benefits package. If you're passionate about enhancing customer value and driving revenue growth, this opportunity is perfect for you.

Benefits

Competitive Salary

Performance-based Bonuses

Health Insurance

Retirement Plans

Paid Time Off

Career Advancement Opportunities

Dynamic Work Environment

Remote Work Options

Qualifications

• 3+ years of experience in renewal management, preferably in software.
• Strong analytical and communication skills required.

Responsibilities

• Manage end-to-end renewal process for software subscriptions.
• Develop strategies to maximize customer retention and upsell opportunities.

Skills

Analytical Skills

Communication Skills

Interpersonal Skills

CRM Software Proficiency

Organizational Skills

Upselling and Cross-Selling

Education

Bachelor's Degree in Business

Bachelor's Degree in Marketing

Tools

Microsoft Office Suite

CRM Software

Job description

Position:
Renewal Manager

Job Description:

Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets.

Find more information about us on our page: arrow.com/globalecs/

And watching the following Arrow Corporate Video - YouTube

We are seeking an experienced Renewal Manager to join our EMEA sales team. The ideal candidate will be responsible for managing the renewal process for our software subscriptions, ensuring customer & partner satisfaction, and maximizing retention rates. Additionally, the RM will identify opportunities for upselling and cross-selling to enhance customer value and drive revenue growth. This role can be remote or from a local Arrow office. Occasional travel inside of Europe may be required.

Key Responsibilities:

• Manage the end-to-end renewal process for software subscriptions.
• Develop and implement strategies to maximize customer retention and renewal rates.
• Identify and execute upsell and cross-sell opportunities to increase customer value.
• Collaborate with sales, customer success, partners, and support teams to ensure seamless renewal experiences across the EMEA region.
• Analyze renewal data to identify trends and opportunities for improvement.
• Communicate directly with customers to understand their needs and address any concerns related to renewals.
• Prepare and present renewal forecasts and reports to senior management.
• Maintain accurate records of renewal activities and customer interactions.

Qualifications:

• Bachelor's degree in business, Marketing, or a related field.
• At least 3+ years proven experience in renewal management, preferably in the software industry working for a vendor.
• Strong analytical skills and the ability to interpret data to drive decision-making.
• Excellent communication and interpersonal skills.
• Strong proficiency in English is a requirement.
• Ability to work collaboratively in a team environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Experience in upselling and cross-selling within a subscription-based model is a plus.

What is in it for you?

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• A dynamic, inclusive work environment with a focus on innovation and collaboration.
• Remote work.

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

Do you see yourself as our future colleague? If yes - send us your application.

#LI-AZ1

#LI-Remote

Location:
ES-Spain - Remote

Time Type:
Full time

Job Category:
Sales