Renewal Manager, EMEA

Databricks Inc.; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a leading data and AI company as a Renewal Sales Specialist in London. You'll manage the renewal sales cycle, analyze risks, and collaborate with various teams to enhance customer retention. If you're passionate about data and customer success, this role is for you.

Qualifications

• Experience in a SaaS customer-facing role; renewals-specific experience.
• Deep understanding of renewals best practices.

Responsibilities

• Manage the entire renewal process from start to finish.
• Proactively analyze and forecast renewal risks.
• Collaborate with sales and cross-functional teams.

Skills

Analytical Skills

Negotiation

Customer Experience

Job description

We are looking for a proactive individual to support all operational aspects of the renewal sales cycle. You will work closely with customers, Account Executives, Solution Architects, Finance, Deal Desk, and Legal teams to drive successful renewals. This role demands a keen eye for detail, strong analytical skills, and a passion to deliver exceptional customer experiences that enhance retention rates.

The impact you will have:

• Manage the entire renewal process from start to finish, ensuring all milestones and activities are met.
• Proactively analyze and forecast renewal risks up to 180 days before contract expiration.
• Lead your assigned territory to consistently exceed quarterly and annual booking targets.
• Regularly report on progress to key stakeholders with clear, data-driven insights.
• Collaborate with sales and cross-functional teams to identify at-risk customers and develop targeted churn mitigation strategies.
• Cultivate a high-performance team culture centered around customer-first values, integrity, and optimism.

What we look for:

• Experience in a SaaS customer-facing role; renewals-specific experience
• Deep understanding of renewals best practices and a proven track record of achieving high on-time renewal rates.
• Excellent operational, deal formulation, and negotiation skills.
• Capable of telling compelling stories with data and motivating stakeholders to act.
• Experience partnering with senior leaders to distill complex data into clear, actionable insights.
• Ability to manage escalations to successful outcomes for both customers and the company.
• Solid understanding of enterprise IT, Big Data, and the financial drivers of business success across industries.
• Passion for leveraging data and AI to transform industries.

Why Join Us?

This is an opportunity to work with some of the most innovative companies at the forefront of Data and AI. If you are a self-motivated, customer-obsessed, sales-driven professional eager to make an impact, we would love to hear from you.

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow. To learn more, follow Databricks on Twitter ,LinkedIn and Facebook .

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks .

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.