Service Desk Advisor

TN United Kingdom; Salford; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading health insurer is seeking a dedicated individual for their IT support team. The role involves managing incidents and requests, ensuring smooth operations within clinics, and delivering excellent customer service. You will work closely with various stakeholders to resolve issues efficiently. This is a full-time position with opportunities for flexible working arrangements and a structured salary framework.

Benefits

25 days holiday, increasing with service

Bupa health insurance

Enhanced pension and life insurance

Onsite gyms or local discounts

Various online discounts and benefits

Qualifications

• Experience working in a support desk environment.
• Experience with computer systems.

Responsibilities

• Manage a portfolio of incidents and requests via the ticketing system.
• Coordinate with internal stakeholders and manage Service Now tickets.
• Meet KPIs for your ticket portfolio.

Skills

Customer-led thinking

Ability to manage workload independently

Job description

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Location: Bupa Place, Salford Quays or Angel Court, London or Willow House, Staines or Kirkstall Forge, Leeds

Permanent Contract

Salary range:£25,000-£30,500 depending on experience

Full time

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

Post holders of this role will form the front line of system support for the Bupa Health Clinics systems support team. Post holders will manage a portfolio of incidents and requests assigned to them via the ticketing system. They will be responsible for owning the ticket and delivering a successful and prompt outcome either completing the work themselves or liaising with key contacts to ensure resolution. Additionally, the role holder will be responsible for delivering regular tasks such as bulk messaging or data uploads.

How you’ll help us make health happen:

• Work within the clinics systems support teams to ensure standard operations are maintained, including resolving incidents and delivering requests from clinics colleagues.
• Perform regular tasks such as sending confirmation texts and data uploads.
• Coordinate with internal stakeholders, key colleagues, and external suppliers to ensure tickets are handled effectively and promptly.
• Support all clinics systems as needed and liaise with support teams representing clinics colleagues regarding systems and hardware.
• Manage your own portfolio of Service Now tickets and tickets on provider support portals.
• Meet KPIs for your ticket portfolio.

Key Skills / Qualifications needed for this role:

• Experience working in a support desk environment.
• Experience with computer systems.
• Customer-led thinking.
• Ability to manage workload independently.

Benefits:

• 25 days holiday, increasing with service, with buy/sell options.
• Bupa health insurance.
• Enhanced pension and life insurance.
• Onsite gyms or local discounts.
• Various online discounts and benefits.

We adhere to a structured salary framework to ensure fairness and consistency. Please ensure your Workday profile is up to date before applying. Successful candidates may experience changes to notice periods and terms, which your recruiter will clarify.

Why Bupa?

As a health insurer and provider without shareholders, our focus is on our customers and purpose—helping people live longer, healthier, happier lives. We promote diversity and encourage applications from all backgrounds to reflect the communities we serve.

Time Type: Full time

Job Area: IT

Locations: Angel Court, London; Bupa Place, Kirkstall Forge, Staines - Willow House; Various Locations