Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Exper[...]

JR United Kingdom; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Service Desk Analyst in Preston. This full-time role offers a unique 4 days on / 4 days off shift pattern with a 20% salary uplift for shift work. The position includes comprehensive training, career development, and a supportive environment. Responsibilities include serving as the first point of contact for incidents, logging and tracking requests, and maintaining high incident ownership. Ideal candidates will have strong customer service skills and familiarity with Microsoft Office.

Benefits

Competitive salary with overtime options

26 days annual leave

Company matched pension scheme

Inclusive and supportive work environment

Qualifications

• Experience in customer service, retail, or administrative roles is advantageous.
• ITIL awareness is desirable but not essential.

Responsibilities

• Serve as the first point of contact for incidents, requests, and queries.
• Log and track incidents using our customer portal.
• Provide excellent customer service and timely updates.

Skills

Customer Service

Communication

Team Collaboration

Tools

Microsoft Office

Job description

Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), Preston, Lancashire

Client:

Telent

Location:

Preston, Lancashire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Role Overview: We are seeking a Service Desk Analyst to join Telent's Customer IT Service Centre in Preston. This is a full-time, permanent role with a unique 4 days on / 4 days off shift pattern, offering a 20% salary uplift for shift work, with comprehensive training and career development opportunities.

Key Responsibilities:

• Serve as the first point of contact for incidents, requests, and queries via multiple platforms
• Log and track incidents using our customer portal
• Provide excellent customer service and timely updates
• Coordinate with engineering teams for onsite support
• Maintain high incident ownership and meet KPIs

Candidate Profile:

• Experience in customer service, retail, or administrative roles is advantageous
• Proficient in Microsoft Office applications
• Excellent communication skills and team collaboration experience
• ITIL awareness is desirable but not essential

Benefits:

• Competitive salary with overtime options
• 26 days annual leave
• Company matched pension scheme
• Inclusive and supportive work environment