Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Exper[...]

JR United Kingdom; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK technology company is seeking a Service Desk Analyst to join their Customer IT Service Centre. This full-time, permanent role involves providing excellent customer service, managing incidents, and working within a 4 days on / 4 days off shift pattern. The position offers competitive salary, uncapped overtime, and various benefits including health support and career development.

Benefits

Company matched pension

Family-friendly policies

Health and wellbeing support

Discount schemes

Qualifications

• Experience in customer service, retail, or administrative roles is valued.
• Proficiency in Microsoft Office and good communication skills are essential.

Responsibilities

• Act as the first point of contact for incidents and requests.
• Log and update incidents promptly.
• Ensure high-quality customer service.

Skills

Customer Service

Communication

Microsoft Office

Job description

Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), Stockport

Client:

Telent

Location:

Stockport, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Salary & Benefits: Competitive starting salary, uncapped overtime, 20% shift uplift, training, 26 days leave, career development

Telent is seeking a Service Desk Analyst to join our Customer IT Service Centre in Camberley. This role involves supporting our managed service contracts, providing excellent customer service, and working within a 4 days on / 4 days off shift pattern.

Responsibilities include:

• Act as the first point of contact for incidents and requests via multiple platforms
• Log and update incidents promptly
• Ensure high-quality customer service
• Coordinate with engineers and manage logistics for IT incidents
• Maintain customer relationships and incident ownership
• Proactively liaise with vendors and escalate issues as needed
• Meet KPIs set by the Service Centre

Candidate profile:

Experience in customer service, retail, or administrative roles is valued. Proficiency in Microsoft Office and good communication skills are essential. ITIL awareness is desirable but not mandatory.

What we offer:

• Company matched pension
• Family-friendly policies
• Health and wellbeing support
• Discount schemes

About Telent:

Telent is a leading UK technology company specializing in critical communications infrastructure, with a team of over 2,500 dedicated professionals committed to making a difference.