Service Desk Advisor

TN United Kingdom; Leeds; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading health insurer is seeking a dedicated support professional to join their clinics systems support team. This role involves managing incidents and requests, ensuring smooth operations of clinic systems, and collaborating with stakeholders to resolve issues. The ideal candidate will have experience in a support desk environment and strong customer service skills. Bupa offers a range of benefits including health insurance, an enhanced pension plan, and flexible working options.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Life insurance

Onsite gyms or local discounts

Qualifications

• Previous experience in a support desk environment.
• Experience with computer systems.

Responsibilities

• Manage incidents and requests via the ticketing system.
• Deliver regular tasks like data uploads and messaging.
• Ensure KPIs are met for personal ticket portfolio.

Skills

Customer led thinking

Workload management

Job description

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Location: Bupa Place, Salford Quays or Angel Court, London or Willow House, Staines or Kirkstall Forge, Leeds

Permanent Contract

Salary range:£25,000-£30,500 depending on experience

Full time

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

Post holders of this role will form the front line of system support for the Bupa Health Clinics systems support team. Post holders will manage a portfolio of incidents and requests assigned to them via the ticketing system. They will be responsible for owning the ticket and delivering a successful and prompt outcome either completing the work themselves or liaising with key contacts to ensure resolution. Additionally, the role holder will be responsible for delivering regular tasks such as bulk messaging or data uploads.

How you’ll help us make health happen:

• To work within the clinics systems support teams to ensure that standard operations are maintained. This may include (but is not limited to):
• Working on any incidents raised by clinics colleagues where support is required to ensure that the clinics systems work as expected.
• To deliver requests submitted by clinics colleagues
• To work on regular tasks such as sending confirmation text messages, data uploads etc.
• To work with internal stakeholders, key colleagues and external suppliers to ensure that each ticket is worked in an effective, timely manner
• To support as needed across all clinics systems
• To support and liaise with appropriate support teams, representing clinics colleagues with any systems that are provided by shared services
• To support and liaise with appropriate support teams, representing clinics colleagues with any relevant hardware
• To be responsible for working their own portfolio of Service Now tickets and any tickets raised on provider support portals
• To ensure KPIs are met for personal ticket portfolio

Key Skills / Qualifications needed for this role:

• Previous experience working in a support desk environment
• Previous experience working with computer systems
• Ability to demonstrate customer led thinking.
• Ability to manage own workload with minimal direct supervision

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE.

Before you apply for a vacancy, please ensure your job history on your Workday profile is up to date with all your career history and achievements. This will ensure the Recruitment team has all the relevant information to review your application.

Please be aware that if you’re successful in securing this role, there may be changes to your notice period and other terms and conditions. Your recruiter will advise you on what this means for you during your application.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to “Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Time Type: Full time

Job Area: IT

Locations: Angel Court, London; Bupa Place, Kirkstall Forge, Staines - Willow House; Various Locations