IT Support Advisor (Service Desk)

Webrecruit Ireland Ltd.; Huddersfield; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits for a dedicated IT Support Advisor to join a dynamic Service Desk Team. In this role, you will provide first-line IT support to university customers, ensuring a high-quality service experience across various platforms. Your expertise in Office 365, Windows 10/11, and iOS will be vital as you assist users with their IT needs. This role not only emphasizes technical skills but also values exceptional customer service and communication abilities. Join a forward-thinking institution that champions equality and diversity, offering a supportive environment where you can thrive and make a meaningful impact.

Qualifications

• Minimum of 5 GCSEs including English and Mathematics required.
• Excellent communication and interpersonal skills essential.

Responsibilities

• Deliver first line IT support via phone, email, and face-to-face.
• Provide high-quality customer experience in a busy IT service environment.

Skills

Customer Service

IT Support

Office 365

Windows 10/11

iOS Operating Systems

Communication Skills

Interpersonal Skills

Education

5 GCSEs at Grade C/4 including English and Mathematics

Tools

IT Hardware

Job description

The job requirements are detailed below. Where applicable, the skills, qualifications, and memberships required for this job have also been included.

Fixed term for 12 months, 37 hours per week

We have an exciting opportunity for an IT Support Advisor to join our Service Desk Team in Computing and Library Services, which delivers first line IT Support to customers of the University via telephone, e-mail, and face-to-face.

We are seeking a customer-focused individual to join this busy section of the Customer Services department who has experience of working in a busy IT service environment and providing a high-quality customer experience.

You will have a minimum of 5 GCSEs at Grade C/4 including English and Mathematics (or equivalent qualification) and possess excellent communication and interpersonal skills. A working knowledge of Office 365, Windows 10/11, iOS operating systems, and a range of IT hardware is also required, including the ability to provide basic advice and support on these products.

The University is deeply committed to equality and diversity for all its students and staff. We seek to be diverse and inclusive, supporting individuals and groups to fulfill their potential and nurture a sense of belonging. We strive to be an accessible, inclusive employer, removing barriers for all. Find out more about our approach to Equality, Diversity, and Inclusion, including our commitments and accreditations as a Disability Confident Employer, Stonewall Gold Award holder, Top 100 Employer, Athena SWAN Bronze Award holder, and Race Equality Charter Bronze Award holder.

If you would like to discuss this opportunity further or have any questions about the role, please contact Mike Thresher via email: [e-mail]

If you are a current student at the University, you are welcome to apply for part-time roles of 16 hours or less per week, unless you are a part-time postgraduate student, in which case you can also apply for full-time roles, subject to any visa requirements.

For more information, please download the recruitment pack.