Operational Resilience Analyst

Boku; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global provider of mobile-first payment solutions is seeking a professional to support the Operational Resilience Manager. The role involves delivering resilience initiatives, managing activities, and ensuring compliance with regulatory guidelines. Key responsibilities include implementing frameworks, facilitating workshops, and preparing reports for senior management. Ideal candidates will possess strong analytical skills, proficiency in Microsoft Office, and effective communication abilities.

Qualifications

• Preferred knowledge of Operational Resilience, DORA, or similar regulations.
• Preferred knowledge of Operational Risk Management or Business Continuity Management.

Responsibilities

• Assist in implementing the Digital Operational Resilience Framework.
• Lead testing programme planning and execution.
• Compile MI reports to monitor resilience levels.

Skills

Analytical Abilities

Communication

Workshop Facilitation

Time Management

Problem Solving

Stakeholder Management

Attention to Detail

Results-oriented

Willingness to Learn

Tools

Microsoft Office Suite

Job description

About Boku Inc.

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Trusted by global brands like Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent, Boku enables access to millions of new paying consumers who do not use credit cards through our extensive network of over 300 local payment methods across more than 70 countries. Since 2008, Boku has processed over $10 billion annually, with headquarters in London and San Francisco, and a presence in over 39 countries including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. We pride ourselves on our diversity and commitment to an equal opportunity workplace.

Job Purpose

Support the Operational Resilience Manager in delivering Digital and Operational Resilience initiatives, managing ongoing resilience activities for multiple Boku entities, and providing Business Analysis support for implementing and executing the company’s Resilience Framework in compliance with Regulatory Guidelines.

Key Responsibilities

1. Assist in executing deliverables to implement and refine the Digital Operational Resilience Framework, including policies, plans, and procedures related to Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management, and Disaster Recovery.
2. Facilitate cross-functional workshops with stakeholders for activities such as End-to-End Function Mapping, Business Impact Assessments, Impact Tolerance Setting, and Risk Assessments.
3. Lead testing programme planning, oversee execution, report on testing outcomes, and address identified gaps or vulnerabilities.
4. Compile MI reports quarterly from various stakeholders to monitor resilience levels of Critical Functions for Senior Management and the Board.
5. Coordinate activities related to outsourcing lifecycle management, including issuing Due Diligence Questionnaires, conducting third-party risk assessments, and reviewing contracts for resilience provisions.
6. Review regulations in relevant jurisdictions to ensure compliance and proper documentation.
7. Prepare reports on project status and regular updates for Senior Management and Board meetings.
8. Participate in internal and external audits and inspections as required.
9. Attend industry events to stay informed about developments like DORA regulations.

Key Skills and Competencies

• Excellent analytical abilities.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Effective written and verbal communication skills to simplify complex concepts.
• Workshop facilitation skills to foster meaningful discussions.
• Attention to detail and strong time management to meet deadlines.
• Results-oriented with a focus on completing deliverables.
• Problem-solving aptitude.
• Stakeholder management skills.
• Willingness to learn and assume responsibility.
• Knowledge of Operational Resilience, DORA, or similar regulations (preferred).
• Knowledge of Operational Risk Management or Business Continuity Management (preferred).