Operational Resilience Consultant

PA Consulting; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking adaptable consultants to join their Digital & Data team. You will work on innovative software solutions, focusing on operational resilience and business continuity. The role offers a flexible career path in a collaborative environment, emphasizing learning and growth. You will engage with diverse projects, applying your analytical skills to enhance business resilience and manage stakeholder interactions effectively.

Benefits

Health and lifestyle perks

25 days annual leave

Generous company pension scheme

Annual performance-based bonus

PA share ownership

Qualifications

• 3+ years technical experience in Operational Resilience and Business Continuity.
• Knowledge of IT department operations and its impact on business.

Responsibilities

• Work on diverse projects and tech stacks for various clients.
• Assess resilience across all vulnerable areas of the organization.

Skills

Problem-solving

Analytical thinking

Stakeholder management

Education

Relevant certifications (BCI, DRI, CISSP, IRM)

Tools

COBIT

ITIL

Job description

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

Job Description

We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.

• Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions.
• Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn’t align with what you want to do.
• Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week.
• Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same
• Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring
• Deepen your expertise through our a culture of learning and growth – you’ll have budget to take courses (technical and non-technical training), plus gain certifications

What you can expect

• Work to agile best practices and cross-functionally with multiple teams and stakeholders. You’ll be using your technical skills to problem solve with our clients, as well as working on internal projects
• Live in-person whiteboarding sessions to problem solve as a team, alongside asynchronous communication on Teams
• Hybrid working with the team on client site or in our office a minimum of two days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.
• Analyse end-to-end operations for business resilience.
• You will work with a broader approach, moving beyond traditional business continuity management in today's organisations.
• Your role will involve critically assessing resilience in all vulnerable areas of the organisation.
• We are seeking adaptable consultants who can handle diverse resilience elements, including third parties, people, security, and vital IT functions.
• Your work will be grounded in the fundamentals of risk management, which are essential for navigating the intricacies of modern business.

Qualifications

Essential requirements

Even if you don’t meet every requirement below, feel free to still apply as we are often hiring for similar roles which your background might be better suited to.

• You thrive in problem-solving and analytical thinking
• An ambitious consultant who has a passion for designing resilience businesses and building a more robust economy
• Someone self-motivated with an unwavering sense of pride in their work and a clear record of success
• Stakeholder management skills, capable of managing interactions across the business
• Knowledge of the operations of an information technology department and the importance it plays to successful business operations. A confidence and interest in where IT can make a business vulnerable is must
• Technical experience (typically three years +) in many of the following is essential (including regulatory requirements): Operational Resilience, Business Continuity, Third Party Risk Management, OCIR, Crisis Management, IT Service Management, IT continuity, Security, Risk Management, Supply Chain Resilience, Disaster Recovery
• Familiarity with IT service models such as COBIT and ITIL would be beneficial
• Experience of relevant international standards for resilience, risk management, information security and service continuity
• Certification to relevant industry bodies such as; BCI, DRI, CISSP, IRM would be desirable
• Familiarity with Financial Services Regulation and a financial services background, but recognising that resilience principles apply across sector

Additional Information

Please note that the interview stages may be subject to change based on the specific requirements of the role.

• Quick call with one of our Tech Recruiters – to discuss your application, the role and PA
• Round 1: Either a competency or technical interview (60 mins)
• Round 2: Either a competency or technical interview, whichever you didn’t do at first round (60 mins)
• Final round : Meeting with a PA leader - a mini case study and discussion around your client-centricity (60 mins)

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We’re committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on [e-mail]