Account Specialist

eBay; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in ecommerce is seeking an Account Specialist to support advertising campaigns. This role involves collaborating with brands, managing campaign execution, and providing client support. Ideal candidates will have a customer-first approach and experience in digital advertising, making a significant impact on brand growth.

Qualifications

• Experience in a client support role with familiarity in digital media.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Assist in the implementation of advertising campaigns across eBay’s platforms.
• Serve as a day-to-day point of contact for brand partners.
• Track campaign performance and prepare regular reports.

Skills

Customer-First Approach

Strong Organizational Skills

Analytical Thinking

Teamwork & Communication

Growth Mindset

Education

Proven experience in digital advertising or marketing

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team:

At eBay, we’re changing how brands engage with customers through a robust suite of advertising products. Our client-facing team helps brands grow on and beyond the eBay marketplace by guiding them through innovative, full-funnel advertising strategies. As part of this team, you'll play a key support role in driving advertising success for a wide variety of brands.

We’re looking for a detail-oriented and proactive Account Specialist to join our Brand Development Program. This is a unique opportunity to gain hands-on experience supporting strategic advertising campaigns for well-known brands, while collaborating with senior sellers, marketers, and cross-functional stakeholders.

What you will accomplish :

Support Campaign Execution: Assist in the implementation of advertising campaigns across eBay’s platforms. Ensure campaign materials, assets, and timelines are managed efficiently.

Client Support: Serve as a day-to-day point of contact for brand partners on campaign logistics, basic performance reporting, and deliverables.

Monitor & Optimize: Track campaign performance, prepare regular reports, and surface optimization opportunities to internal teams. Help ensure campaigns meet brand objectives and KPIs.

Cross-functional Collaboration: Work closely with sales, marketing, creative, and product teams to align campaign delivery with brand goals.

Operational Excellence: Maintain documentation, ensure data accuracy in internal systems, and support process improvements across campaign workflows.

Research & Insights: Capture category or brand-specific insights to support senior team members in strategic planning and campaign design.

What You Will Bring:

• Customer-First Approach: You’re passionate about supporting clients and helping brands succeed. You thrive in a service-oriented, team-first environment.

• Strong Organizational Skills: Ability to manage multiple priorities, keep timelines on track, and stay detail-focused in a fast paced environment.

• Analytical Thinking: Comfortable working with data, creating reports, and drawing insights to improve outcomes.

• Teamwork & Communication: Strong written and verbal communication skills. You can coordinate across internal teams and convey clear information to stakeholders.

• Growth Mindset: Eagerness to learn about digital advertising, brand marketing, and e-commerce trends.

• Proven experience in digital advertising, marketing, or a client support role. Familiarity with digital media, advertising KPIs, and campaign execution. Experience using reporting tools and ad platforms

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