Head of IT

Bridewell; Cardiff; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An innovative firm in the UK cyber security sector seeks a Head of IT to lead and shape a secure IT environment. This role combines strategic leadership with hands-on technical expertise, ensuring operational excellence in a hybrid workplace. You will guide IT governance, manage a diverse team, and foster strong partnerships with stakeholders. The organization is committed to creating a safe digital world, offering a supportive culture and numerous benefits, including flexible working options and a performance incentive bonus. Join a passionate team dedicated to high-quality service and continuous growth.

Benefits

25 Days Holiday

Flexible Working

Performance Incentive Bonus

Company Pension

Employee Shareholder Scheme

Personal Day & Birthday Off

Family Leave

Enhanced Maternity

Dedicated Training Budget

Life Assurance

Qualifications

• Proven experience in leading IT functions focusing on governance and compliance.
• Hands-on experience with Microsoft 365, Azure AD, and Intune.

Responsibilities

• Lead IT and IT Security operations aligned with best practices.
• Manage Microsoft 365 environment and oversee service desk operations.

Skills

IT governance

Risk management

Compliance

Microsoft 365

Azure AD

Intune

Zero Trust architecture

Stakeholder communication

Education

Bachelor's degree in IT or related field

Tools

ITIL

COBIT 5

Endpoint management tools

Job description

About Bridewell

One of the most exciting prospects in the UK cyber security sector today, Bridewell is a leading cyber security services company specialising in protecting and transforming critical business functions for some of the world's most trusted organisations. We are the trusted partner for operators of essential services and provide end-to-end cyber security capabilities that help our clients overcome their security challenges, allowing them to operate safely and securely.

Bridewell holds the Gold level, Investors in People award which we feel solidifies and reflects on the outstanding calibre that makes us truly one team.

Who are we looking for?

We are looking for a Head of IT to play a critical leadership role in shaping a mature, scalable, and secure IT environment that supports our people, platforms, and purpose. This is a unique opportunity to combine hands-on technical expertise with strategic leadership, guiding the evolution of our IT function as we continue our growth.

You'll work closely with the CTO and cross-functional leaders to implement strong governance, elevate IT operations, and champion a service-oriented culture - all while ensuring operational excellence in a modern, hybrid workplace.

What you'll be doing

• Strategic leadership of internal IT and IT Security operations, aligning to best practice frameworks such as ITIL and COBIT 5.
• Oversight of service desk operations, asset lifecycle management, and end-user support, ensuring scalable service delivery and continuous improvement.
• Ownership of our Microsoft 365 environment, alongside Azure AD and Intune, to enable secure, user-friendly collaboration and device management.
• Management and evolution of Zero Trust architecture and associated controls, ensuring strong security posture across our hybrid workforce.
• Delivery of robust IT governance, including policy development, process documentation, risk management, and compliance monitoring.
• Design and improvement of structured workflows and controls, including Joiner-Mover-Leaver (JML), Disaster Recovery, and Change Management.
• Development of business cases and strategic recommendations for IT investment, tools, and process enhancements.
• Building, mentoring and developing the members of the IT team.
• Building strong partnerships with business stakeholders to align IT services with evolving needs.

You will need to have experience in:

• Proven experience in leading internal IT functions with strong focus on IT governance, risk, and compliance.
• Familiarity with frameworks such as ITIL, COBIT 5, or similar, with the ability to implement scalable, process-driven operations.
• Hands-on experience with endpoint and identity management, infrastructure, and support - especially within Microsoft 365, Azure AD, and Intune.
• Strong understanding of modern enterprise security principles, including Zero Trust and cloud-native controls.
• Demonstrated ability to lead IT service delivery with SLAs, KPIs, and service governance in mind.
• Excellent communicator and stakeholder partner, with the ability to influence decisions and drive outcomes across the business.
• A collaborative leadership style, combining strategic oversight with a readiness to roll up your sleeves when needed.

What's in it for you?

Our vision is to create a safe, inclusive digital world where people and organisations can thrive. Our values of Do the Right Thing, One Team and Above and Beyond emphasises the importance of the part we play in society, and our commitment to our people and clients. Our story to-date has been phenomenal, but success doesn't end here and as we continue to grow and scale, we want to keep the same culture, passion and commitment to high quality that has enabled us to get this far. Bridewell will provide a great career opportunity with continual development as well as the following:

• 25 Days Holiday - Plus buy and sell options
• Flexible Working (around core office hours)
• Performance Incentive Bonus
• Company Pension
• Employee Shareholder Scheme
• Personal Day & Birthday Off - After 1 year of service
• Family Leave - After 1 year of service
• Enhanced Maternity based on length of service
• Dedicated Training Budget
• Life Assurance
• Electric Vehicle Scheme & Cycle to Work Scheme
• Private Healthcare (incl. Gym discounts and vison care)

Location: Bridewell operates a hybrid and flexible working policy, however you will be required to travel to different sites on occasion.

Note: To be eligible for this job you must either hold SC or be eligible and willing to go through security clearance.

Bridewell values diversity in the workplace and is a fair and equal opportunity employer. We are committed to creating an equal and inclusive working environment, with the aim that our employees will be truly representative of all sections of society and each person feels respected and able to give their best.