Infrastructure Operations Team Leader

Encore Capital Group; West Malling; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Join a leading financial services company as an Infrastructure Operations Team Leader, where you'll drive operational excellence in IT systems and manage a skilled team. This hybrid role involves ensuring robust infrastructure, overseeing incident resolution, and maintaining compliance with regulations. You'll play a crucial role in fostering a culture of continuous improvement while collaborating with various departments to resolve technical issues.

Qualifications

• Experience in team and personnel management.
• Technical expertise in Microsoft, Dell, and Citrix infrastructure.
• Understanding of security products and services.

Responsibilities

• Lead and manage a team of infrastructure engineers.
• Oversee vulnerability and patch management.
• Ensure service availability across the group.

Skills

Team management

Windows Server expertise

VMWare virtualization

PowerShell scripting

Proactive problem-solving

Education

Relevant IT certifications (e.g., MCSE, VCP)

Tools

VMWare

Exchange 2016/2019

Azure AD

IIS

Job description

An exciting opportunity has arisen to join Cabot Financial in Kings Hill as an Infrastructure Operations Team Leader. This is a hybrid role with travel to Kings Hill, ME19 4UA, when required. Some London and European travel may also be required.

Job Purpose

As the Infrastructure Operations Team leader, you will drive operational excellence across all facets of IT systems and operations, ensuring robust, scalable infrastructure and services while fostering a culture of continuous improvement. You and your team will lead technical diagnosis and resolution of incidents, as well as maintaining and innovating the infrastructure and services we provide to the business.

You will manage a team responsible for the installation, configuration, and maintenance of software and hardware both on-premise and in cloud-based environments, supporting staff remotely as needed, and working with group entities globally.

Key Accountabilities & Responsibilities

1. Lead and manage a team of highly skilled infrastructure engineers.
2. Oversee vulnerability and patch management.
3. Manage application support and upgrades.
4. Ensure service availability across the group, factoring into solution scoping and daily operations.
5. Make decisions on incoming work on behalf of the business/IT Operations.
6. Review and vet project-related work involving infrastructure, software, or services.
7. Engage technical resources for project deliverables, both internal and external.
8. Maintain knowledge of current infrastructure and future trends.
9. Contribute to governance across IT in areas such as tech, services, processes, and information security.
10. Deliver new functionalities while maintaining existing service integrity.
11. Manage risks that could cause outages or revenue loss.
12. Deliver annual disaster recovery testing using best-in-breed technology.
13. Support ITIL processes including change, problem, and incident management, adhering to CCM principles.
14. Support audits and Sarbanes-Oxley compliance through documented IT controls.
15. Plan ahead and think forward.
16. Maintain relationships with technology, software, and security vendors.
17. Support, guide, and influence within the business.
18. Ensure security considerations are integrated into hardware, application, and software evaluations.
19. Assist with management and maintenance of infrastructure and services.
20. Provide escalation support for out-of-hours incidents and issues.
21. Support the technical services team in 2nd and 3rd line incident resolution and planned work.
22. Troubleshoot and monitor infrastructure, performing preventative maintenance.
23. Support and coach infrastructure team members.
24. Assist with infrastructure design and planning.
25. Document processes, procedures, standards, and system documentation.
26. Collaborate with other departments to resolve technical issues.
27. Support the operations team in resolving high-impact or complex problems.
28. Be available for out-of-hours work as needed.
29. Prioritize security in all solutions and support the InfoSec team.
30. Ensure compliance with regulations and laws in all activities.

Person Specification

Knowledge & Experience

• Team and personnel management experience.
• Expertise in Windows Server platforms.
• Experience with VMWare virtualization technologies.
• Technical expertise in Microsoft, Dell, and Citrix infrastructure.
• Knowledge of Exchange 2016/2019 Hybrid, Office 365, and Azure AD.
• Proficiency in PowerShell scripting.
• Understanding of security products and services.
• Experience with Dell and NetApp hardware, including traditional 3-tier and HCI solutions.
• Storage and backup management skills.
• Web technologies such as IIS, .Net, and Microservices.
• Active Directory, Group Policy, DNS/DFS/DHCP/WINS, Windows File & Print services administration.
• Proactive problem-solving and diagnostic skills, with strong documentation abilities.
• Knowledge of load balancing and Windows Clustering technologies.

Desirable

• Specialized knowledge in areas such as Exchange, Citrix XenDesktop, Commvault or Veeam, Ivanti Patch, Rapid 7.
• Experience with architecture and design principles.
• Understanding of ITIL processes.
• Networking essentials knowledge.
• Experience supporting O365, Exchange, and Teams.
• Experience in financial services sector support roles.
• Monitoring experience with tools like PRTG.
• Relevant certifications such as MCSE, VCP, Cisco qualifications are advantageous.

Personal Attributes

• Ability to operate effectively in complex, fast-changing environments.
• Strong planning, organization, and multitasking skills.
• Tenacity, urgency, and problem-solving capabilities.
• Effective communication skills, able to articulate risks, issues, and benefits clearly.
• Professionalism and integrity in support of team culture.
• Innovative mindset with sensitivity to team culture.
• Ability to work at pace and maintain high standards.
• Comfort with matrix management and accountability for services.
• Strong stakeholder relationship skills.
• Self-organized with good workload management.
• Results-oriented with excellent interpersonal skills.

What happens next?

If this sounds like you and you’d like to join our rapidly expanding company offering excellent career progression, apply now. Our Talent Acquisition team will contact you!

Working for Cabot

You’ll be working for an award-winning, Investors in People Gold accredited organization. We are committed to ethical treatment, diversity, and inclusion. Our mission is to create pathways to economic freedom, and our vision is to make credit accessible by partnering with our consumers to restore their financial health.

Due to regulatory requirements, successful candidates will undergo a credit check and criminal background check. We cannot proceed with candidates who have a CCJ, IVA, or Bankruptcy on their credit file or lack full right to work in the UK. Sponsorship is not available.