Business Analyst - Retail/Service Delivery/Supply Chain

Accenture; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Accenture is seeking a Business Analyst to join their team in London and Birmingham, focusing on Retail, Service Delivery, and Supply Chain. The role involves collaborating with clients, facilitating workshops, and providing innovative solutions. Ideal candidates will have strong communication skills and experience in Agile and Waterfall methodologies, along with a competitive salary and benefits package.

Benefits

25 days' vacation per year

Private medical insurance

3 extra days leave for charitable work

Qualifications

• Experience in business analysis or product management.
• Experience in a retail environment is ideal.
• Demonstrable experience in functional analysis.

Responsibilities

• Provide solutions to real-world problems across clients.
• Collaborate with product owners and project managers.
• Lead workshops and facilitate discussions with stakeholders.

Skills

Requirements gathering

Process documentation

Gap analysis

Workshop facilitation

Communication skills

Problem solving

Agile methodologies

Waterfall methodologies

Tools

JIRA

Confluence

Visio

Excel

Job description

Business Analyst - Retail/Service Delivery/Supply Chain

Locations: London + Birmingham (must be willing to travel to client sites throughout the UK on an ad hoc basis)

Salary: Competitive salary and package (Depending on level of experience)

Accenture are hiring at the following level - Specialist

Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.

Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for our clients. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialised skills and tailored solutions.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

In our team you will learn:

How to provide solutions to real world problems across Retail/Service Delivery/Supply Chain clients in the UK.

How to help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.

How best to develop your skills and hone your talents within an innovative technology environment.

• Strong in all functional BA activities (requirements gathering, process documentation, gap analysis, workshop ownership and facilitation)
• Experience working with product owners, project managers, functional consultants, SMEs and developers to collaborative on the full E2E of a project, being that conduit between business and technical.
• Some experience of leading or coaching a team, collaborating with or managing junior resources.
• Excellent communication skills across all levels and roles of stakeholders. You should be able to facilitate workshops with confidence and diligence, relay technical discussions back to your business teams and be able to hold challenging conversations where there are conflicting priorities or requirements.
• Demonstrate an ability to problem solve while confidently and effectively manage relationships, communication and delivery upwards across internal and external stakeholders.
• Demonstrate an ability to adapt to new clients or technologies.
• Can demonstrate an understanding and practical experience of Agile and/or Waterfall delivery methodologies, understanding the differences between both and would embrace working in the appropriate methodology as needed
• Experience working in different roles across the software delivery lifecycle with time spent in a business analysis or product management/owner role for a number of large scale programmes.
• Experience working with various software delivery and project management tools tools such as JIRA, Confluence, Visio, Excel.
• Experience in developing strong and collaborative relationships with external clients / customers

Set yourself apart:

• Demonstrable experience in functional analysis with a good understanding of NFRs.
• Experience of working in the retail environment would be ideal due to its fast pace and conflicting priorities. Experience in a similar field would be considered.
• Proven history of working within a complex and diverse delivery environment.
• Have worked in an agile environment.
• Managing conversations with 3rd parties
• Have worked as a business analyst throughout different project stages: discovery, delivery, testing, go lives and BAU.

What's in it for you:

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services, we are known for.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

Applications close date: 31/08/25

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces.Join Accenture to work at the heart of change.
Visit us at www.accenture.com

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