Business Development Manager

Acora Limited; West Midlands Combined Authority; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in IT services is seeking a Business Development Manager to drive new business initiatives and manage customer relationships. The role involves generating leads, presenting solutions, and ensuring client satisfaction while working collaboratively with internal teams. This position offers a competitive salary, benefits, and a supportive work environment.

Benefits

Private Medical

Pension

25 days annual leave

Gym Membership

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Previous experience in IT managed services sales.
• Strong ability to build and maintain customer relationships.
• Skilled in data analysis and sales forecasting.

Responsibilities

• Generate new business and manage customer accounts.
• Identify and qualify new opportunities.
• Deliver against KPIs and support sales forecasts.

Skills

Customer Relationship Management

Sales Forecasting

Data Analysis

Business Growth Principles

Job description

Job Title: Business Development Manager

Contract Type: Permanent Full-Time

Salary: Negotiable dependent on experience + commission

Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme

Office Location/Working Policy: Solihull - Office based

Working Hours: 0845 - 1730

What to wear: Smart casual

The Role

You will be primarily focused on new business, generating new logo leads from our target market, meeting and presenting to prospect clients and driving new client wins. This role is essential in promoting the company's services and delivering exceptional customer experiences, as well as working closely with internal teams to ensure new clients are successfully on boarded.

The role will be instrumental role in prospecting and securing new business opportunities, working alongside our Business Development Manager to nurture client relationships, and generate a robust sales pipeline.

Additional responsibilities may include management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts and oversee the customer experience throughout the business.

Role Responsibilities

• Identify and qualify new opportunities from self-generated activities, working with marketing and across the wider Acora group.
• Establish and foster strong relationships with prospects to understand their business needs and present solutions from our product portfolio.
• Manage existing customer accounts and ensure YoY growth.
• Attend industry/local networking events and advocate for our brand in the managed services space.
• Identify areas for process improvements, utilising Dynamics to best effect for ease of lead management and efficient data analysis.
• Support the Head of Sales with sales forecasts, reporting.
• Deliver against KPIs, demonstrating activity and engagement levels.

Skills, Knowledge & Experience

• Previous experience in IT managed services sales.
• Able to understand the technical challenges of an IT Director and articulate possible solutions through personal understanding and the support of sales support.
• Experience & understanding of sales and business growth principles.
• Strong ability to build and maintain customer relationships, understanding and meeting client needs.
• Ability to work effectively across teams, supporting colleagues and contributing to overall sales objectives.
• Skilled in data analysis, performance tracking, and sales forecasting.
• Full clean driving licence.

The Interview Process

Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you.

First interview: Video call over MS Teams with the Hiring Manager.

Final interview: Site based meeting with the Hiring Manager, including a presentation.

About Acora

We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.

Our mission is to unleash the potential of people through amazing IT experiences.

At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way.

BE THE BEST YOU CAN BE

We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers.

WE DO WHAT WE SAY

When we make a promise, we follow-through - no excuses. We don't leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time.

TOGETHER WE WIN

Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team - for each other and for our customers.

Equal Opportunities at Acora

Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.

We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.

Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!