Accommodation Contract Management Office Administrator

University of Reading; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established university is looking for an administrator to join their Accommodation Contract Management Office. This role involves managing office administration tasks, ensuring excellent service delivery to students, and suggesting improvements for efficiency. The ideal candidate will have strong skills in Microsoft Office, particularly Excel, and will be comfortable in customer-facing situations. This position offers a chance to work in a dynamic environment where your contributions can significantly enhance the student experience. If you are adaptable and have a knack for problem-solving, this could be the perfect opportunity for you.

Qualifications

• Strong office administration skills and innovative problem-solving abilities.
• Proficient with large spreadsheets and managing multiple inboxes.

Responsibilities

• Administer and monitor the Facilities Management contract.
• Ensure excellent services for students and guests in halls.

Skills

Microsoft Office (Excel, Word)

Communication Skills

Problem-Solving Abilities

Customer Service

Flexibility and Adaptability

Job description

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that sponsorship will not be possible under the Skilled Worker Route, based on the applicable SOC code for this role. Further information is available on the website.

Closing date: 23:59 on 15 June 2025

Interviews will be held: 25 June 2025

The Accommodation Contract Management Office (ACMO) administers and monitors the Facilities Management contract between The University of Reading and UPP halls accommodation service partners. We also issue the student licence agreements as landlord. UPP provides services such as cleaning, reception, maintenance, marketing, and allocation.

Our primary function is to ensure that students and guests in halls receive excellent and consistent services as outlined in the contract. The ACMO team also manages Stay@Reading, the student summer vacation letting business.

We are seeking an administrator and operations support team member with strong office administration skills, innovative problem-solving abilities, and the capacity to suggest efficiencies and improvements. The candidate should be proficient with large spreadsheets, managing multiple inboxes, and confident using various electronic systems daily.

You Will Have/Be:

• Knowledge of Microsoft Office, especially Excel and Word
• Strong communication skills in person, on the phone, and via email
• Comfortable with being customer-facing at certain times of the year
• Flexible and adaptable to changing business needs
• The ability to influence best practices

The role requires a minimum of two full days in the office per week, with the option for additional days. During training, in-office work will be necessary, with the duration to be agreed.

Please see the full job description and person specification for more details.

We welcome applications from both external and internal candidates. The role can be considered on a seconded basis for existing staff. Internal candidates should discuss this with their line manager prior to applying.

Contact Details:

• Contact Name: Andrew Mathias
• Job Title: Head of Accommodation Contract Management Office
• Email: [e-mail]
• Alternative Contact Name: Sophia Hagalid
• Job Title: Accommodation Contract Officer
• Email: [e-mail]

The University is committed to diversity and inclusion, supports the Athena SWAN Charter and Race Equality Charter, and champions LGBT+ equality. We are a Disability Confident Employer (Level 2). Applications for job-share, part-time, and flexible working arrangements are welcomed and will be considered in line with business needs.