Call Centre & Customer Service

ALS Laboratories (UK) Ltd - Food & Pharmaceutical; Coventry; On-site; GBP 24,000 - 26,000; Full time

Job summary

ALS Laboratories is seeking a Customer Services Co-Ordinator in Coventry. This role involves managing customer relationships in a scientific environment, ensuring satisfaction through effective communication and problem-solving. The position offers a full-time contract with competitive salary and benefits, including annual leave and professional development opportunities.

Benefits

Annual Leave commencing at 25 days

Enhanced Company Sick Pay Scheme

Salary Progression Scheme

Perkbox membership

Learning/study support

Group Personal Pension Plan

Car Parking on-site

Qualifications

• Customer driven with ability to develop positive relationships.
• Strong verbal and written communication skills.
• Scientific background beneficial.

Responsibilities

• Manage customer needs ensuring proactive relationships.
• Respond to customer enquiries and provide resolutions.
• Monitor sample progress through the laboratory.

Skills

Customer driven

Strong communicator

Innovative thinker

Methodical

Proficient in MS packages

Education

GCSE and/or A Levels

Job description

21st May, 2025

Imagine your future with us

At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

The Role

ALS Laboratories are seeking an experienced Customer Services Co-Ordinator to join our team in Coventry.

This is a critical role, whereby you will be balancing the needs and expectations of both the customer and the laboratory. You will be managing a dedicated customer base in a fast-paced, highly regulated, scientific environment, fulfilling our customer needs by building strong relationships and a solution-oriented approach to ensure customer satisfaction.

Do you have the skills required, if so, please read on!

Hours Per Week: 37

Days Per Week: Monday to Friday (shift times will vary between 08:30 - 16:30, 09:00 - 17:00 and 09:30 - 17:30)

Contract: Full Time and Permanent

Annual Salary: £24,596 going up to £25,096 after passing probation.

The day to day

• Day to day management of customers’ needs ensuring that a proactive & interactive relationship is developed.
• Respond to customer enquiries and provides a speedy and thorough resolution.
• Proactive monitoring of sample progress through the laboratory to ensure that the customers’ requirements are met, and any issues are identified and resolved quickly and effectively.
• Respond to all enquiries and liaising with appropriate departments where necessary.
• Participate in successful implementation or improvement initiatives.
• Develop key relationships and dependencies with other business functions.
• Co-ordinate the handling of difficult and/or unusual situations.
• Ad hoc duties as required to ensure that the business directives are met.
• Requirement to participate on the Taste and Odour panel on a rotational basis following successful screening.
  
  

The Essentials

• Customer driven with an ability to develop and maintain positive professional relationships.
• Strong communicator both verbal and written.
• Innovative thinker.
• Flexible colleague who can support team objectives
• Methodical with an ability to prioritise your own workload
• Proficient in the use of MS packages and other IT systems.
• Committed to personal development and continuous improvement
• A scientific background is beneficial, i.e. GCSE and/or A Levels
  
  

Working at ALS

Our people drive our success at ALS.

We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.

At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our Benefits Include

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Ability to Buy annual leave.
• Enhanced Company Sick Pay Scheme
• Salary Progression Scheme based on technical and behavioural competencies.
• ‘Celebrating Success’ Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning/study support
• Group Personal Pension Plan
• Car Parking on-site
  
  

Everyone matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

About ALS

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Eligibility

To be eligible to work at ALS you must be a British Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.

How To Apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

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