2nd Line IT Support

TN United Kingdom; Hove; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading IT provider in Hove is looking for a 2nd Line IT Support Technician to join their service desk team. The role involves managing tickets, providing technical support, and ensuring high customer service standards. This position offers opportunities for career advancement within a dynamic environment.

Qualifications

• Proven experience in a high-pressure environment managing multiple tickets.
• Must hold a full UK driving licence.

Responsibilities

• Managing and overseeing multiple tickets and projects.
• Providing technical support and handling 2nd line tickets.
• Maintaining and updating IT documentation.

Skills

Customer Service

Engagement

Technical Support

Tools

Active Directory

Windows Server

DNS

DHCP

Microsoft Office 365

Azure

VMware

Hyper-V

RMM Tools

PSA Management

Job description

Job Title: 2nd Line IT Support Technician

We are seeking an experienced and enthusiastic individual to join our expanding service desk team in Hove. The successful candidate will play a crucial role on our service desk and will have opportunities for career advancement.

About Us:

Viper IT, an established IT provider since 2001, serves a diverse range of local and international clients in a dynamic, ever-evolving environment.

The Role:

As a 2nd Line IT Support Technician, your responsibilities will include:

• Managing and overseeing multiple tickets and projects.
• Providing technical support within the team and handling 2nd line tickets and projects.
• Maintaining and updating IT documentation.
• Meeting and exceeding SLAs.
• Communicating effectively with both customers and staff.
• Reporting directly to and collaborating closely with the senior management team.
• This role is primarily office-based with some onsite work as required.

Key Skills and Requirements:

• Must hold a full UK driving licence.
• Proven experience managing multiple tickets and requests in a high-pressure environment.
• Exceptional customer service skills and strong engagement abilities.
• Experience in 2nd Line Service Desk support.
• Proficiency in Microsoft technologies, including Active Directory, Windows Server, DNS, DHCP, and NPS.
• Knowledge of network technologies such as firewalls, switches, routers, and Wi-Fi.
• Experience with cloud solutions, particularly Microsoft Office 365 and Azure.
• Familiarity with storage solutions like NAS and SharePoint.
• Experience with virtualization technologies such as VMware and Hyper-V.
• Competence in Remote Monitoring and Management (RMM) tools.
• Proficiency in Professional Services Automation (PSA) management.
• Experience with document management systems is preferred.

Salary and Application Details:

Salary: £28,000 - £33,000. We are booking interviews next week! Please call or email to secure a slot.

If you are interested in this opportunity, apply soon as the position will be filled quickly. We look forward to your application!

How to Apply:

This is a fantastic opportunity for a 2nd Line Support Technician. If interested, please apply promptly.

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