Information Technology Technician

TechNET IT Recruitment Ltd; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading educational organization is seeking a proactive 2nd Line IT Engineer to enhance IT services across multiple sites. The role involves providing hands-on support, managing cloud infrastructure, and contributing to strategic IT projects. Ideal candidates will have experience with Google Workspace, Jamf Pro, and strong troubleshooting skills. This full-time position offers opportunities for professional growth in a fast-paced environment.

Qualifications

• Proven experience in a 2nd line IT support or infrastructure role.
• Experience supporting users in educational or multi-site environments.

Responsibilities

• Provide 2nd line support for users across hardware, software, and network issues.
• Manage and maintain systems including Google Workspace and Jamf Pro.

Skills

Troubleshooting

Communication

Technical Support

Education

IT Certifications

Tools

Google Workspace

Jamf Pro

Microsoft Intune

Azure AD

Arbor MIS

Job description

TechNET IT Recruitment Ltd provided pay range

This range is provided by TechNET IT Recruitment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from TechNET IT Recruitment Ltd

Are you a proactive and experienced 2nd Line IT Engineer looking to step up in a fast-paced, purpose-driven environment? We’re seeking a hands-on IT professional with a strong background in end-user support, device management, and cloud infrastructure—particularly Google Workspace and Jamf Pro—to play a vital role in the day-to-day support and development of IT services across a growing educational organisation.

You’ll work as part of a dedicated IT team, helping to support users across multiple sites, while contributing to continuous improvement, digital safeguarding, and strategic IT projects.

• Provide 2nd line support for users across hardware, software, and network issues
• Take ownership of escalated tickets and complex support cases, ensuring timely resolution
• Manage and maintain systems including Google Workspace, Jamf Pro, Microsoft Intune, and Azure AD
• Support and configure mobile device management (MDM) solutions for MacOS/iOS and Windows devices
• Assist in delivering IT projects and digital transformation initiatives
• Monitor and maintain security protocols, safeguarding user data and ensuring compliance
• Work closely with teaching, support, and leadership staff to ensure IT meets user needs
• Liaise with 3rd party vendors and escalate issues where appropriate
• Document processes and contribute to knowledge-sharing within the IT team

Requirements:

• Proven experience in a 2nd line IT support or infrastructure role
• Hands-on experience with Google Workspace (admin side) and Jamf Pro
• Good knowledge of Intune, Azure AD, and endpoint security
• Strong troubleshooting and technical support skills across macOS, Windows, and ChromeOS
• Familiarity with network management, including switching, Wi-Fi, and basic firewall principles
• Excellent communication and user-facing skills
• Experience supporting users in educational or multi-site environments
• Ability to work independently, manage workload, and prioritise effectively
• Understanding of safeguarding and data protection responsibilities
• Experience working with Arbor MIS or other school systems
• IT certifications (e.g. CompTIA, Google Certified, Microsoft)
• Familiarity with project/change management methodologies
• Previous work in a special educational needs (SEN) environment
• Experience assisting with procurement, asset management, or vendor relationships
• UK driving licence and willingness to travel locally or support out-of-hours on occasion

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Education

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