HVAC Operations Manager

TN United Kingdom; Southend-on-Sea; On-site; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated HVAC Operations Manager to lead service and maintenance contracts in Southend-on-Sea. This role offers the chance to manage a P&L of approximately £1.3M while overseeing a team of skilled engineers. The company, structured as an Employee-Owned Trust, promotes a collaborative work environment where employees have a stake in the business's success. With a competitive salary and benefits package, including profit sharing and a car allowance, this position is ideal for a driven professional looking to make a significant impact in the HVAC sector.

Benefits

Car allowance

Annual bonus

Profit sharing scheme

Pension

Qualifications

• Proven experience in service or operations management.
• Strong client-facing and customer service skills.

Responsibilities

• Manage service and maintenance contracts and operations.
• Oversee a team of mobile engineers to ensure service quality.

Skills

HVAC technical expertise

Service management

Client relationship management

P&L control

Team leadership

Job description

HVAC Operations Manager, Southend-on-Sea

Client:

Location:

Job Category: Other

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EU work permit required: Yes

Job Reference:

d1db74a40322

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

Job Description:

Client Service Manager required. Our client is a well-known and respected HVAC contractor with a majority of their accounts operating within the commercial sector, including restaurants, hotels, and leisure centres, as well as clients in healthcare, industrial, or education settings.

The company has a nationwide presence with regional offices across the UK, supporting over 130 employees and generating a turnover exceeding £20M. They offer installation, service, maintenance, fault finding, and repair on a range of HVAC equipment, primarily air conditioning, chillers, AHUs, ventilation, and commercial heating.

Their business is structured as an Employee-Owned Trust, making all employees collective owners. This setup allows employees to have a say in management and participate in decision-making. Profits are distributed among employees, promoting long-term business success and employee vested interests.

The successful candidate will be responsible for a P&L of approximately £1.3M. The role involves managing service and maintenance contracts and operations within the designated area, ensuring client satisfaction. The manager will oversee a team of mobile engineers, driving service quality and productivity, and maintaining client relationships to secure contract extensions and remedial works. Additionally, the manager will monitor profit and loss figures and control costs.

The ideal candidate will be a stable, committed, driven, and commercially savvy service/operations manager with proven HVAC technical expertise, management and leadership skills, client relationship experience, and P&L control.

• Proven experience in service or operations management, leading teams of engineers.
• HVAC technical background with knowledge of heating, cooling, wet systems, and plant rooms.
• Confidence in technical discussions with clients regarding systems, services, maintenance, and remedial works.
• Strong client-facing and customer service skills, with experience in service and maintenance contract negotiations.
• Commitment to professional development and increased responsibilities.
• Experience with P&L, budgeting, and cost control.

Client Service Manager - Essex

Salary & Benefits:

• Basic Salary: £50,000-£60,000 DOE
• Car allowance circa £5k per annum
• Annual bonus based on net profit, service, compliance, and engineer development
• Employee-owned trust profit sharing scheme, increasing with tenure
• Pension
• Further package details to be discussed at interview

Bennett and Game Recruitment is a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across the UK with specialist teams in various industries.

We act as a recruitment agency for this vacancy, and by applying, you consent to us processing your data, contacting you about our services, and submitting your CV for this role.