HVAC Operations Manager

TN United Kingdom; Bromley; On-site; GBP 50,000 - 60,000; Full time

Job summary

An established industry player in HVAC services is seeking a Client Service Manager to lead a team and manage operations across the UK. This role involves overseeing a significant P&L, ensuring service quality, and enhancing client relationships. The ideal candidate will possess strong technical knowledge, exceptional client-facing skills, and a commitment to professional growth. With a focus on continuous improvement and operational excellence, this position offers a unique opportunity to thrive in a supportive employee-owned environment. Join a team that values your contributions and fosters long-term success.

Benefits

Car allowance

Annual bonus

Profit sharing

Pension scheme

Qualifications

• Proven experience in service or operations management leading engineering teams.
• Financial acumen with P&L, budget, and cost control experience.

Responsibilities

• Manage a P&L of approximately £1.3M and oversee service operations.
• Drive continuous improvement and ensure client satisfaction.

Skills

HVAC technical knowledge

Client relations

P&L control

Service management

Leadership

Job description

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Client Service Manager

Our client is a well-known and respected HVAC contractor with a nationwide presence across the UK, supporting over 130 employees and generating a turnover of over £20M. They specialize in installation, service, maintenance, fault finding, and repair of HVAC equipment, including air conditioning, chillers, AHUs, ventilation, and commercial heating.

They operate as an Employee-Owned Trust, giving employees a stake in the company's management and profits, fostering a long-term commitment to business success.

The successful candidate will manage a P&L of approximately £1.3M, oversee service and maintenance operations, manage a team of mobile engineers, and ensure client satisfaction. Responsibilities include maintaining service quality, driving continuous improvement, growing client relationships, and monitoring financial performance.

Ideal candidates will be stable, committed, commercially savvy, and experienced in HVAC technical mastery, management, leadership, client relations, and P&L control.

Position Requirements

• Proven experience in service or operations management leading engineering teams.
• HVAC technical knowledge of heating, cooling, wet systems, and plant rooms.
• Confidence in technical discussions with clients regarding systems, service, and maintenance.
• Excellent client-facing and customer service skills, with experience in service and maintenance contracts and negotiations.
• Desire for professional development and increased responsibilities.
• Financial acumen with P&L, budget, and cost control experience.

Salary & Benefits

• Basic Salary: £50,000-£60,000 DOE
• Car allowance: circa £5k per annum
• Annual bonus based on net profit, service, compliance, and engineer development
• Profit sharing through the Employee-Owned Trust, increasing with tenure
• Pension scheme
• Additional package details to be discussed at interview

Bennett and Game Recruitment is a multi-disciplinary technical recruitment agency based in Chichester, West Sussex, operating across the UK. We act as a recruitment agency for this vacancy and handle data in accordance with GDPR, seeking your consent to process your information, contact you, and review your CV.