Head of Supply Chain

CLUB L LONDON; Manchester; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading online retailer is seeking a Head of Supply Chain to lead global operations. This pivotal role involves managing the entire product journey, ensuring efficiency and compliance while fostering a high-performing team. The ideal candidate will have extensive experience in supply chain management within the fashion or e-commerce sectors.

Benefits

Bi-annual bonus scheme

25 days of annual leave (plus bank holidays)

Extra day off for your birthday

Flexible working hours

40% staff discount

Cycle to work scheme

Healthcare Cashplan

Free onsite gym

Enhanced pension contribution

Free snacks, drinks & treats

Social events

Qualifications

• 5+ years of proven leadership in global supply chain operations.
• In-depth knowledge of international trade compliance and customs regulations.
• Experience managing complex supply chains across multiple regions.

Responsibilities

• Define and execute supply chain strategy aligned with business goals.
• Oversee product lifecycle from sourcing to delivery.
• Manage global logistics network and ensure compliance with trade laws.

Skills

Leadership

Commercial Insight

Operational Excellence

Data Analytics

Education

Bachelor's degree in Supply Chain, Logistics, Business, or related field

Tools

ERP systems

SCM technologies

Job description

About us

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

Collaboration, communication and curiosity drive our extraordinary workforce - an ambitious team of diverse, experienced and up-and-coming talents that we think you'd fit right into.

A role at Club L is more than a job, it's a lifestyle for the innovative, inspired and intuitive thinker.

The Role

Club L London is scaling new heights, we are looking for a commercially astute and visionary Head of Supply Chain to lead and elevate our global supply chain operations.

This is a pivotal leadership role, responsible for managing the entire product journey-from global sourcing and inbound logistics to warehousing, fulfilment, and last-mile delivery. Your mission to deliver a smooth, cost-effective, experience that satisfies both business demands and logistic operations.

You'll play a key role in building a robust, scalable, and tech-enabled supply chain that not only supports our rapid growth but also upholds the high standards of excellence that define Club L London.

Key Responsibilities

Strategic Leadership

• Define and execute Club L London's end-to-end supply chain strategy in line with our brand vision, commercial goals, and operational growth plans.
• Lead and inspire a high-performing team across procurement, logistics, planning, distribution, and fulfilment.
• Partner with C-suite and senior leadership to align supply chain initiatives with business-wide priorities and expansion roadmaps.
• Lead and develop the supply chain team to ensure effective coordination of operations, whilst fostering a collaborative and dynamic team environment.

Supply Chain Execution

• Oversee the full product lifecycle-from sourcing and production to warehousing and delivery-ensuring high efficiency, precision, and speed to market.
• Collaborate closely with Product Development and Warehousing to uphold product quality, availability, and delivery timelines across all channels.
• Identify cost-saving opportunities while maintaining premium service standards and upholding existing supplier relations

International Logistics & Trade Compliance

• Manage a global logistics network, optimising freight (air, sea, land) to balance speed, cost, and customer expectations.
• Ensure strict adherence to international trade laws, customs compliance, and documentation standards across all regions.

Procurement & Supplier Partnerships

• Cultivate strategic, long-term relationships with leading global manufacturers, mills, and logistics providers to ensure agility and resilience in our supply chain.
• Negotiate supplier terms that support both quality and commercial targets.

Inventory & Demand Planning

• Leverage data analytics to drive demand forecasting and dynamic inventory planning, minimising stockouts and overstocking.
• Work cross-functionally to ensure stock availability supports product launches, campaigns, and seasonal peaks.

Technology & Process Excellence

• Lead the implementation and optimisation of ERP, WMS, and SCM technologies to improve tracking, visibility, and decision-making.
• Continuously enhance operational workflows through automation, digitisation, and KPI-driven performance management.

Risk, Resilience & ESG Sustainability

• Proactively manage global supply chain risks-including supplier disruption, political instability, and logistical bottlenecks.
• Embed ethical and sustainable practices across the supply chain, ensuring Club L London meets its ESG commitments and customer expectations.

Qualifications:

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field (or equivalent experience).
• 5+ years of proven leadership in global supply chain operations, ideally within fashion, e-commerce or retail.
• In-depth knowledge of international trade compliance, Incoterms, customs regulations, and cross-border logistics.
• Strong leadership, commercial insight, and operational excellence in a high-growth environment.

Preferred Experience:

• Track record managing complex supply chains across Asia, North America, the Middle East, and Europe.
• Experience with modern ERP and SCM systems such as Business Central, PeopleVox, SAP, or similar.
• Thrives in a dynamic, trend-driven retail environment, with a passion for ecommerce and operational innovation.

What's on offer?

• Bi-annual bonus scheme
• 25 days of annual leave (plus bank holidays)
• Extra day off for your birthday
• Flexible working hours around core hours of 10-4
• 40% staff discount across Club L and Lavish Alice products
• Cycle to work scheme
• Healthcare Cashplan
• Free onsite gym
• Enhanced pension contribution
• Enhanced maternity and sick pay
• Free snacks, drinks & treats
• Social events