CDN Support Engineer II

TN United Kingdom; London; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the CDN space is seeking a CDN Support Engineer II to provide critical support across their global network. This fully remote role involves troubleshooting complex technical issues, collaborating with engineering teams, and enhancing customer experiences. Ideal candidates will have extensive CDN experience and a strong customer-centric attitude. The company values curiosity, initiative, and teamwork, offering competitive salaries and generous benefits, including a wellness budget and paid time off.

Benefits

Medical, dental, and vision insurance

25 days of paid vacation

Parental Leave

Home Office Budget

Paid Sick Leave

Mental Health Support

Wellness Budget

Educational Budget

Qualifications

• Minimum of 3 years of experience in the CDN industry.
• Knowledge of web technologies including HTML, CSS, and SSL/TLS.

Responsibilities

• Handle technical support requests from customers and internal teams.
• Troubleshoot application-layer networking problems in CDN environments.
• Work closely with Engineering and Product teams to address bugs.

Skills

Customer-centric attitude

Problem-solving skills

Eagerness to learn

Clear communication

Tools

curl

traceroute

MTR

Job description

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We are on a mission to help build and accelerate the internet of tomorrow. We obsess about customer experience and strive towards constant innovation, with the goal of helping companies and developers build a faster, safer, and more reliable internet.

bunny.net is where individual imaginations gather together to solve next-generation internet challenges. Join a team of experts and, together, help shape the future of the internet. Here, you'll do more than join something — you'll add something.

We’re not just saying that — our culture really hops. Our values enable our fluffle to grow stronger with each new team member: we do our best work when we’re curious, take initiative, and chase ideas that feel just a little bit impossible. We obsess over our customers, aim higher every day, and always collaborate with a sense of fun, ownership, and care.

All roles at bunny.net are fully remote — work from wherever you hop best.

As a CDN Support Engineer II, you'll play a critical hands-on role in supporting customers across our blazing-fast global network, built with over 150 Tbps of capacity and 119+ edge locations worldwide.

At bunny.net, support engineers encounter one-of-a-kind and demanding situations daily, as each support request is distinct. This role is ideal for someone familiar with bunny.net’s offerings or who has worked in a similar CDN, networking, or edge computing environment. You’ll help solve real-time technical issues, guide users through complex troubleshooting, and contribute to the positive reputation that earned us 1,100+ five-star reviews.

Working hours:
Fixed shift: 4 a.m. – 12 p.m. UTC (Ideally, this aligns with your daytime hours, but night owls are welcome too.)

What will you do?

• Handle technical support requests from customers and internal teams through Zendesk and Discord, with speedy communication and effective resolutions.
  
• Troubleshoot a wide range of application-layer networking problems commonly seen in CDN environments—from cache behavior and SSL problems to DNS misconfigurations and performance bottlenecks.
  
• Keep an eye on network health, identifying and resolving availability or delivery issues before they escalate.
  
• Work closely with our Engineering and Product teams to address bugs, share customer insights, and ensure a smooth CDN experience.
  
• Continuously improve how we support customers by suggesting workflow changes, tooling improvements, or content updates.
  
• Stay current with CDN technologies and edge computing trends, sharing knowledge that helps level up the whole team.
  
• Contribute to internal docs and customer-facing guides to make common solutions easy to find and understand.

What will you add?

• A minimum of 3 years of experience in the CDN industry.
• Knowledge of web technologies, including HTML, CSS, and web protocols like SSL/TLS.
• Good understanding of core concepts such as DNS, video-on-demand (VOD), DDoS protection, and load balancing.
• Confident using tools like curl, traceroute, MTR, and other diagnostics to troubleshoot issues.
• Awareness of security best practices and how they apply to CDN operations.
• Customer-centric attitude and strong problem-solving skills—you love helping people fix things.
• Eagerness to learn and adapt quickly to new tools and technologies.
• Clear, effective written and spoken communication in fluent English.

What will make us extra happy?

• You’ve used bunny.net before.
  
• You’re genuinely curious about how the internet works and love digging into the details.
  
• You’ve worked in a startup environment and are comfortable moving fast, wearing multiple hats, and figuring things out as you go.

What is in it for you?

At bunny.net, we invest in you. We want to provide significant benefits while also helping you maintain a healthy work & personal life.

• A competitive salary. You can expect above-average industry salaries.
• Medical, dental, and vision insurance covers you all over the world.
• Paid Time Off. Love visiting the seaside? No problem - us, too. We offer 25 days of paid vacation (plus your local public holidays on top).
• Parental Leave. Bonding with the little ones is super important, so we offer parental leave and flexible scheduling to ease your way into parenthood.
• Home Office Budget. We believe everyone is more efficient working in a comfortable office, and we're happy to help you set it up with an annual budget of €500.
• Paid Sick Leave. Feeling ill?Take time off to fully recover without having to worry about your finances.
• Mental Health Support. Feeling down? We've got your back. bunny.net provides mental health resources and help via BetterHelp.com.
• Wellness Budget. An annual well-being fund of €480 is here to help you stay fresh and focused.
• Educational Budget. Dedicated yearly learning and educational budget of €500 for books, seminars, and online courses.