Support Engineer II, TFS-TAS-Flare

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented software developer to join their dynamic team. This exciting role involves troubleshooting and fixing production software issues, developing monitoring solutions, and collaborating with various teams on innovative projects. The ideal candidate will have a strong background in software development, technical support, and a passion for problem-solving. Join a workplace that values diversity and empowers its employees to deliver exceptional results for customers. This is a unique opportunity to enhance your skills in a supportive environment while contributing to the evolution of financial systems in transportation.

Qualifications

• 2+ years of software development or technical support experience.
• Experience troubleshooting and debugging technical systems.

Responsibilities

• Troubleshooting, diagnosing, and fixing production software issues.
• Collaborating with development teams on software projects.

Skills

Software Development

Technical Support

Troubleshooting

Debugging

Communication Skills

Organizational Skills

Education

Bachelor's Degree in Engineering

Tools

Perl

Ruby

Java

SQL

Unix

AWS

Job description

Transportation Financial Systems (TFS) owns the technology components that perform the financial activities for transportation business. These systems are used across all transportation programs and retail expansion to new geographies. TFS systems provide financial document creation & management, expense auditing, accounting, payments, and cost allocation functions. Our new generation products are highly scalable and operate at finer level granularity to reconcile every dollar in transportation financial accounts with zero manual entries or corrections. The goal is to develop a global product suite for all freight modes touching every single package movement across Amazon. Our mission is to abstract logistics complexities from the financial world and financial complexities from logistics. There are ample opportunities in the team to build domain expertise in financial systems as well as transportation.

Primary responsibilities include: troubleshooting, diagnosing, and fixing production software issues; developing monitoring solutions; performing software maintenance and configuration; implementing fixes for internally developed code (Perl, Ruby, Java); performing SQL queries; updating, tracking, and resolving technical challenges. Responsibilities also include collaborating with development teams on Amazon Corporate and Divisional Software projects, updating/enhancing current software, automating support processes, and documenting systems.

Ideal candidate qualities: detail-oriented, excellent verbal and written communication skills, strong organizational skills, ability to manage multiple tasks simultaneously, work independently, and maintain professionalism under pressure. Must proactively identify potential problems and implement solutions to prevent outages. Ability to prioritize projects accurately, make sound judgments, improve customer experience, and ensure tasks are completed efficiently.

Basic Qualifications

• 2+ years of software development or technical support experience
• Bachelor's degree in engineering or equivalent
• Experience troubleshooting and debugging technical systems
• Experience in Unix

Preferred Qualifications

• Experience with AWS, networks, and operating systems

Amazon's inclusive culture empowers employees to deliver the best results for customers. If you need workplace accommodations during the application or onboarding process, please visit this link. For applications outside listed regions, contact your Recruiting Partner.

Posted dates: April 8, 2025; April 10, 2025; April 14, 2025; May 6, 2025; February 25, 2025. All updates occurred within the last few hours to days.

Amazon is an equal opportunity employer and values diversity and inclusion in the workplace.