Support Engineer II, Global Maintenance Automation Platform (MAP)

Amazon; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Support Engineer to join a global Operational Excellence team. This role offers a unique opportunity to work with top engineers and contribute to the advancement of automation and machine learning systems. You'll be responsible for reviewing and deploying software solutions, managing technical support, and enhancing existing processes. If you thrive in a dynamic environment and are eager to make a significant impact, this position could be your next great adventure in the world of technology and automation.

Qualifications

• 2+ years of software development or technical support experience.
• Experience troubleshooting and debugging technical systems.

Responsibilities

• Review and test software solutions to ensure they are error-free.
• Deploy software solutions to production facilities, remotely or on-site.
• Manage trouble tickets to resolution or escalation.

Skills

Software Development

Technical Support

Troubleshooting

Debugging

Scripting

Unix

Education

Bachelor's Degree in Engineering

Tools

SCADA

AWS services

Control Systems

Industrial Automation

Job description

Support Engineer II, Global Maintenance Automation Platform (MAP)

Billions of data are read continuously from sensors and actuators, transformed and presented to the teams that make Amazon the world’s largest Reliability Maintenance Engineering (RME) enterprises.

Do you want to know how we do it and contribute to make it even better? Join our team!

Amazon is looking for a Support Engineer to be part of a global Operational Excellence team. The team deploys, supports and maintains software solutions that link our low-level automation systems with the cloud, moving the business to Industry 4.0 and improving the Overall Equipment Effectiveness of the installations.

This is a fantastic opportunity to work with some of the best engineers in the industry and help support and shape the direction of automation and machine learning systems within one of the world’s largest fulfillment networks.

Key job responsibilities

As a Support Engineer within the Global MAP OE team you will:

1. Review and test software solutions and new functionalities to ensure they are 100% error-free and ready for production.
2. Deploy software solutions to our production facilities, remotely or on-site.
3. Be part of the network that will support our customers 24/7.
4. Manage trouble tickets to resolution or escalation using existing documentation, procedures, and tools.
5. Maintain products and systems and perform change management activities using existing documentation or with support from peers.
6. Identify improvements to existing support processes and contribute to support documentation updates and creation.

About the team

The Maintenance Automation Platform (MAP) Team plays a critical role in ensuring that machine-generated data leads to automated, appropriate, and effective proactive and/or predictive maintenance actions. Our objective is to mature and integrate core software tools into a unified Maintenance Automation Platform.

BASIC QUALIFICATIONS

1. 2+ years of software development, or 2+ years of technical support experience.
2. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
3. Bachelor's degree in engineering or equivalent.
4. Experience troubleshooting and debugging technical systems.
5. Experience in Unix.
6. Experience scripting in modern programming languages.

PREFERRED QUALIFICATIONS

1. Industrial Automation.
2. Control systems.
3. SCADA.
4. OEE.
5. AWS services.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.