Enterprise IT Support Engineer

TN United Kingdom; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

Join a dynamic and innovative firm as an Enterprise IT Support Engineer II, where your expertise in systems administration and desktop support will be pivotal in delivering exceptional service to end users. This role offers the opportunity to manage a variety of IT projects, troubleshoot complex issues, and collaborate with a talented team. You'll be responsible for ensuring smooth operations in a fast-paced environment, making a significant impact on user satisfaction. If you are passionate about technology and enjoy solving problems, this is the perfect role for you to thrive and grow your career.

Qualifications

• 4+ years in system administration and desktop support.
• Proficiency in Microsoft 365 components and Windows security.

Responsibilities

• Provide desktop and VPN support to end users.
• Administer Microsoft 365 components and troubleshoot issues.

Skills

System Administration

Desktop Support

Windows 10/11

Microsoft 365

Troubleshooting

Customer Service

Education

Associates Degree

Tools

Microsoft 365

ServiceNow

Intune

Active Directory

Job description

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The Enterprise IT Support Engineer II is an experienced systems administrator focused primarily on end user software applications, management portals (M365), hardware, vendor management, and troubleshooting. This role will provide assistance where needed for common to advanced desktop support issues with little supervision. This position will require a broad knowledge of common desktop support issues and application administration. A proven ability to successfully analyze and resolve problems with an emphasis on customer satisfaction is a must. Successful candidate will possess an established background supporting end users in a dynamic environment and the ability to meet demanding deadlines when necessary. This position will support end users via ticketing as well as execute small to medium sized IT projects.

RESPONSIBILITIES, other duties may be assigned.

• Responsible for desktop support, printing support, VPN support (to include support for telecommuters) and limited server support
• Responsible for administering several components within the entire Microsoft 365 suite
• Provide helpdesk service to end-users, troubleshooting issues related to personal computers, applications, networks and IP phones
• Provide onsite assistance for Systems and Network Engineers when needed
• Install new or maintain existing desktops based on specifications
• Participate in the design of new or changing systems
• Participate in functional test planning and testing for the assigned functional area(s) or project(s)
• Participate in problem solving and troubleshooting for the assigned task(s), functional area(s) or project(s)
• Share knowledge by effectively documenting work & diagram process flows and system integrations (how things are connected)
• Stay current with changes in technical area of expertise
• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
• Collaborate with the team to ensure the quality of the assigned task(s), functional area(s) or project(s)
• Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution
• Provide weekly status reports on individual projects and tasks
• Provide mentorship and assist in development of less experienced team members

BASIC QUALIFICATIONS

• Associates degree or equivalent professional experience
• Four or more years of system administration, help desk, technical support, or desktop support experience
• Four or more years of experience & knowledge of Windows 10/11, MS Office/Office 365, network connectivity, printer installation and mapping, etc
• Proficiency in administration with at least 2 of the following Microsoft 365 components: EntraID, Intune, Purview, OneDrive, SharePoint, Teams
• Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office/Office 365, Visio, Project, Teams, Acrobat, Symantec Endpoint Protection, MFA, SSO/SCIM
• Advanced knowledge of Active Directory & EntraID
• Proficiency with Windows security, and file and share permissions
• Mobile device management experience with iOS/Android device setup and troubleshooting, preferably including the use of Intune

PREFERRED QUALIFICATIONS

• A+ Certification, Enterprise IT and/or cybersecurity-related certifications
• Two or more years of experience with Exchange user administration
• Strong prior experience with Intune, Advanced Windows deployment or Autopilot, Azure, etc.
• Familiarity with ServiceNow
• Familiarity with IT Asset Management (ITAM) and Software Asset Management (SAM)

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent interpersonal skills with the ability to interface with all levels of the organization
• Self-starter with the ability to work independently in a fast-paced team environment
• Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor
• Loves technology and enjoys keeping up with industry trends
• Curious and problem solver

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by QTS in its sole discretion. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on