IT Application Support Analyst

Kurt Geiger; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading footwear and accessories brand seeks a proactive Application Support Analyst to ensure system stability and performance. This hands-on role involves collaboration across teams, technical support, and driving service improvements, all within a hybrid working model that promotes work-life balance.

Benefits

Competitive salary

Pension and life assurance

Gym discounts

Retail trust support

Exclusive discounts

Monthly half-day Fridays

Qualifications

• 2+ years supporting over 200+ users.
• Experience with cloud platforms and SaaS environments.
• Knowledge of ITIL principles is a plus.

Responsibilities

• Provide advanced technical support for enterprise applications.
• Lead application upgrades, patch management, and UAT.
• Collaborate with teams to resolve bugs and performance issues.

Skills

Communication

Customer-centric mindset

Conflict resolution

Proactive approach

Leadership

Tools

Microsoft 365

Azure AD

Jamf Pro

SQL

PowerShell

Python

AWS

Azure

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We aim to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from its energy and spirit; its diversity and creativity. For over fifty years, our team of in-house shoe and accessory designers has been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature, representing the good energy and love we have for our community and the many ways we express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Requirements

We are seeking a highly skilled and proactive Application Support Analyst to lead support and continuous improvement of enterprise applications across our organization. This role is critical in ensuring system stability, performance, and usability that support business operations. It is a hands-on role, acting as a technical expert and escalation point, bridging gaps between IT, users, and vendors while driving high service standards. The role will be part of the Application Support team.

Key Responsibilities:

1. Provide advanced technical support for enterprise applications across Windows, macOS, and Linux platforms.
2. Configure network protocols and troubleshoot network layer issues.
3. Serve as the escalation point for complex incidents and application issues, driving resolution end-to-end.
4. Collaborate with development teams, infrastructure, and vendors to diagnose and resolve bugs, performance issues, and outages.
5. Lead application upgrades, patch management, UAT, and post-deployment support.
6. Ensure data integrity, system reliability, and compliance with internal IT governance and policies.
7. Develop and maintain technical documentation, support procedures, and knowledge base articles.
8. Monitor application health using tools and custom dashboards.
9. Support integration and communication between cloud platforms (Azure, Entra ID, Microsoft 365).
10. Contribute to service improvement initiatives, including root cause analysis and automation opportunities.
11. Participate in on-call rotations or after-hours incidents during peak retail periods.
12. Work within established security frameworks and governance.

Hybrid working (Working from home, office, and potential travel involved).

The Skills:

1. Previous experience supporting over 200+ users in a similar role.
2. Strong technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop, Jamf Cloud, and Intune Autopilot.
3. VOIP system knowledge.
4. Windows imaging and deployment knowledge.
5. Understanding of servers.
6. Cisco Meraki MDM and SDWAN knowledge.
7. Understanding of basic networking TCP/IP/UDP, DNS, VPNs, VLANs.
8. Deployment experience with Android and Apple mobile devices.
9. Understanding of EPOS technology/PEDs/PDQs/Tills; experience with SaaS POS solutions is advantageous.
10. PCI / P2PE knowledge is advantageous but not essential.
11. Jamf Pro experience.
12. Understanding of Windows servers and AWS.
13. Experience with NewStore or similar POS systems.

Key Skills:

1. 2+ years supporting over 200+ users.
2. Excellent communication skills, capable of translating complex technical issues for non-technical stakeholders.
3. Customer-centric mindset focused on service quality, SLA adherence, and user satisfaction.
4. Proven leadership in cross-functional collaboration with business units, IT teams, and external vendors.
5. Strategic thinking with a focus on immediate issues and long-term process improvements.
6. Conflict resolution skills and professional escalation management.
7. Ability to lead meetings, conduct training, and participate in broader IT initiatives.
8. Adaptability in fast-paced, high-stakes environments.
9. Proactive approach to identifying system gaps and opportunities for optimization.

Technical Skills:

1. Deep knowledge of Microsoft 365, Exchange, Azure AD/Entra ID, FSLogix, image creation, snapshots, Azure storage, and security configurations.
2. Familiarity with macOS, iOS, iPadOS.
3. Jamf Pro or Kandji experience.
4. Basic SQL proficiency.
5. Experience with Java and Oracle-based applications.
6. Experience with Azure Virtual Desktop and cloud identity/access management.
7. Basic Linux skills.
8. Strong understanding of network protocols and troubleshooting skills.
9. Familiarity with PAM tools like BeyondTrust is a plus.
10. Scripting or automation skills (PowerShell, Python).
11. Experience with cloud platforms (AWS, Azure) and SaaS environments.
12. Monitoring and performance tuning experience.
13. Experience with application rollouts, upgrades, patching, and post-deployment support.
14. Knowledge of ITIL principles is a plus.

Our Culture

We are an energetic, fast-paced brand that embraces progress and innovation. Hard work is rewarded with new opportunities, and kindness is celebrated. Our hybrid working model offers flexibility, and our summer hours promote work-life balance. We foster a friendly, vibrant social environment that supports wellbeing and talent development.

Benefits

• Competitive salary
• Pension and life assurance
• Gym discounts
• Retail trust support
• Exclusive discounts, including Harrods
• Monthly half-day Fridays
• And much more!

Our Stores

The first Kurt Geiger store opened on London Bond Street in 1963. Today, our brand has global appeal, with stores in hundreds of cities worldwide, over 70 standalone stores in the UK, including a flagship on Oxford Street, and presence in over 400 stores globally. Our retail partners include some of the world's most renowned department stores.