IT Application Support Analyst

Sunbelt Rentals Careers; Croydon; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Applications Support Analyst, where your contributions are valued and rewarded with exceptional training opportunities. In this dynamic role, you'll manage User Acceptance Testing (UAT) for software projects, ensuring quality and usability while collaborating with key stakeholders. Your analytical skills and experience in application support will be crucial as you diagnose issues and develop test cases. With a strong focus on personal development, this role offers you the chance to thrive in a supportive environment that values your growth and well-being. Embrace the opportunity to make a significant impact in a leading organization in the equipment rental industry.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

24-7 employee assistance helpline

Counselling services

Financial wellbeing support

Qualifications

• Experience in application support and IT Test Case writing is essential.
• Strong analytical skills and ability to collaborate across teams.

Responsibilities

• Manage User Acceptance Testing (UAT) and ensure software quality.
• Develop test cases and coordinate user acceptance testing.

Skills

Analytical thinking

Application support

IT Test Case writing

Collaboration

Problem-solving

Proactive approach

Flexibility

Customer communication

Education

Excel certification

Knowledge of ITIL best practice

Tools

Salesforce

Job description

About The Role

Are you ready to take the next step in your career with a company that truly appreciates your contributions and provides award-winning training opportunities? We have an exciting opportunity to join our IT team as an Applications Support Analyst.

In the role of IT Application Support Analyst, you will manage the User Acceptance Testing (UAT) phase of projects, ensuring the proper review and sign-off of technology changes by business stakeholders. This ensures the quality, reliability, and usability of software systems during project deliveries, in line with business requirements and functional designs within the IT function.

The successful candidate will partake in the full SDLC (software delivery lifecycle) process, aligning business outcomes and requirements to designs, contributing to timeline estimation and planning. Producing high-quality UAT test cases, reports on progress, ensuring the completion and evidencing UAT sign-off by the appropriate business stakeholders, including business product owners.

Key Responsibilities

• Influence key colleagues and manage relationships effectively while building long-term strategic partnerships. Communicate clearly and regularly with individuals at all levels.
• Diagnose and replicate customer issues to identify the root cause of problems.
• Contact customers to gather additional information and resolve issues.
• Serve as a secondary triage to determine whether an issue is due to a software bug or a training requirement.
• Develop test cases for end users concerning the application.
• Report progress during UAT cycles.
• Coordinate and facilitate user acceptance testing to ensure application readiness prior to release.

Key UAT Responsibilities

• User acceptance testing
• Test planning, case design and execution
• Defect identification and reporting
• Regression testing

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.

About You

If you join the team, we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in this role you will need:

• Analytical thinker with experience in application support.
• Strong practical experience in IT Test Case writing.
• Knowledge of Salesforce.
• Experience of facilitating internal and external key delivery partners and teams.
• Demonstrable experience of delivering at pace in an IT environment.
• Ability to collaborate across teams and department boundaries.
• Be approachable and helpful.
• Flexible and resilient individual remaining calm in a high-pressured environment.
• Demonstrate a proactive approach to work, consistently seeking ways to improve processes and outcomes with a positive “Can-Do” attitude.

Desirable:

• Excel certification.
• A good understanding of ITIL best practice.
• Knowledge of the hire industry.

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.