IT Application Support Analyst

Kurt Geiger; London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading footwear and accessories brand is seeking an Application Support Analyst to enhance enterprise applications. This mid-senior level role involves providing technical support, collaborating with teams, and ensuring system reliability. The position offers a hybrid work model, competitive salary, and various benefits.

Benefits

Competitive basic salary

Pension and life assurance

Gym Discounts

Retailtrust support

Enviable discounts

Harrods Discount

Monthly half day Fridays

Qualifications

• 2+ years experience supporting 200+ users.
• Strong technical skills in Windows, macOS, Azure AD.
• Excellent communication for non-technical stakeholders.

Responsibilities

• Provide advanced technical support for enterprise applications.
• Collaborate with teams to diagnose and resolve application issues.
• Lead application upgrades and post-deployment support.

Skills

Technical Support

Communication

Customer-Centric Mindset

Conflict Resolution

Adaptability

Tools

Microsoft 365

Azure AD

Jamf Pro

SQL

Linux

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One:For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against Racism

Requirements

We are seeking a highly skilled and proactive Application Support Analyst to lead the support and continuous improvement of enterprise applications across our organisation. This role is critical in ensuring the stability, performance and usability of systems that support business operations. The role is hands-on and you'll act as a technical expert and escalation point bridging gaps between IT, users, and vendors while driving high service standards. The role will sit within the Application Support team.

Key Responsibilities:

• Provide advanced technical support for enterprise applications across Windows, macOS, and Linux platforms
• Configure network protocols and trouble-shoot problems within the network layers
• Serve as the escalation point for complex incidents and application issues, driving resolution end-to-end
• Collaborate with development teams, infrastructure, and vendors to diagnose and resolve application bugs, performance issues and outages
• Lead application upgrades, patch management, UAT and post-deployment support
• Ensure data integrity, system reliability and compliance with internal IT governance and policies
• Develop and maintain technical documentation, support procedures and knowledge base articles
• Monitor application health using tools and/ or custom dashboards
• Support integration and communication between cloud platforms (Azure, Entra ID, Microsoft 365)
• Contribute to service improvement initiatives, including root cause analysis and automation opportunities
• Participate in on-call rotations or after-hours incidents during peak retail periods
• Work within the establish security frameworks and governance
  
  

Hybrid working (Working from home, office and potential travel involved)



The Skills:

• Previous experience in a similar role supporting over 200+ users
• Strong technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/ Office 365, Azure Virtual Desktop, Jamf Cloud and Intune Autopilot
• VOIP system knowledge
• Windows imaging and deployment knowledge
• Understanding on servers
• Cisco Meraki MDM and SDWAN knowledge
• Understanding basic Networking TCP IP/ UDP, DNS, VPNs, VLANs
• Android and Apple mobile devices deployment
• Understanding of EPOS technology/ PEDs/PDQs/Tills - advantageous if experienced with SaaS POS solutions
• PCI / P2PE - advantageous but not essential
• Jamf Pro Experience
• Understanding of Windows servers and AWS
• NewStore or Similar POS system
  
  
  

Key skills:

• 2 years+ of experience in a similar role supporting over 200+ users
• Excellent communication skills, with the ability to translate complex technical issues for non-technical stakeholders
• Strong customer-centric mindset with a focus on service quality, SLA adherence, and long-term user satisfaction
• Proven leadership in cross-functional collaboration with business units, IT teams, and external vendors
• Strategic thinker with the ability to balance immediate issue resolution with long-term process improvements
• Strong conflict resolution skills and the ability to manage escalations with diplomacy and professionalism
• Comfortable leading meetings, conducting training sessions, and representing support in broader IT initiatives
• Highly adaptable in fast-paced, high-stakes environments with shifting priorities
• Proactive self-starter who takes initiative to identify system gaps, inefficiencies and opportunities for optimisation
  
  
  

Technical Skills:

• Deep knowledge of Microsoft 365, Exchange, Azure AD/Entra ID, FSLogix, image creation, snapshots, Azure storage, Password protection and security configurations
• Familiarity with macOS, iOS, iPadOS
• Jamf Pro or Kandji experience
• Basic SQL proficiency for data investigation and troubleshooting
• Working knowledge of Java and Oracle-based applications
• Experience with Azure Virtual Desktop and cloud-based identity/access management
• Basic Linux skills for server-side troubleshooting and scripting
• Strong understanding of network protocols: TCP/IP, HTTP, DNS, DHCP, SMTP, FTP and ability to troubleshoot at the network layer
• Familiarity with BeyondTrust (or similar PAM tools) is a plus
• Understanding of Cisco Meraki MDM and SDWAN
• Scripting or automation knowledge (e.g., PowerShell, Python)
• Understanding of cloud platforms (e.g., AWS, Azure) or SaaS environments
• Experience with monitoring tools and performance tuning
• Experience in leading application rollouts, upgrades, patching cycles, and providing post-deployment support is essential
• A good understanding of ITIL principles is preferable
  
  
  

Our Culture

We're an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do.Our hybrid working model offers employees the flexibility to be productive and our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.

Benefits

• Competitive basic salary
• Pension and life assurance
• Gym Discounts
• Retailtrust support
• Enviable discounts
• Harrods Discount
• Monthly half day Friday's
• And so much more!
  
  
  

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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