Program Director

TN United Kingdom; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company in the UK is seeking a Strategic E-Commerce Program Director to oversee the transformation of their digital commerce initiatives. This role involves leading cross-functional teams, managing large-scale e-commerce programs, and ensuring the delivery of customer-centric solutions in a competitive market. The ideal candidate will have extensive experience in e-commerce management and a proven track record of success in driving digital transformation.

Qualifications

• 8+ years of experience in e-commerce or digital program management.
• 5+ years in a leadership role managing multi-channel e-commerce programs.
• Experience with CIAM, Payment, OMS modules in transformation projects.

Responsibilities

• Lead the development and execution of the e-commerce roadmap.
• Manage program timelines, budgets, and KPIs for effective delivery.
• Drive continuous improvement through customer insights and analytics.

Skills

Analytical skills

Project management

Leadership

Communication

Tools

Commerce Tools

Shopify

Magento

Salesforce Commerce Cloud

Web analytics tools

CDPs

CMS tools

Job description

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Strategic E-Commerce Program Director

The Strategic E-Commerce Program Director will lead the planning, execution, and optimization of the transformation program. This role oversees cross-functional teams, manages large-scale digital commerce programs, and ensures the seamless delivery of e-commerce transformation phases with a focus on scalability, customer-centricity, and sustainable growth in a competitive market.

Your responsibilities:

1. Lead the development and execution of the e-commerce roadmap in alignment with the transformation roadmap planned during the strategy phase.
2. Manage program timelines, budgets, and KPIs to ensure effective delivery and ROI.
3. Drive continuous improvement through customer insights, A/B testing, and analytics.
4. Monitor emerging trends and technologies in e-commerce and digital retail.
5. Lead vendor and platform evaluations, integrations, and partnerships.
6. Ensure compliance with privacy, security, and regulatory standards.

Your Profile

Essential skills/knowledge/experience:

• 8+ years of experience in e-commerce or digital program management, with 5+ years in a leadership role.
• Proven success managing multi-channel e-commerce programs at scale.
• Strong analytical, project management, and leadership skills.
• Experience with major e-commerce platforms (e.g., Commerce Tools, Shopify, Magento, Salesforce Commerce Cloud).
• Experience in various modules within eCommerce like CIAM, Payment, OMS, and demonstrated experience in transformation projects.
• Familiarity with web analytics, CDPs, and CMS tools.
• Excellent communication and stakeholder management abilities.

Desirable skills/knowledge/experience:

• Familiarity with agile methodologies.
• Experience in B2B and B2C commerce environments.
• Knowledge of SEO, SEM, CRM, and digital analytics tools.