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Program Director

Independence Pet Holdings

Greater London

On-site

USD 60,000 - 85,000

Full time

Yesterday

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Job summary

A leading company in pet healthcare is seeking a Program Director to oversee complex programs and drive technology initiatives. This role requires strong leadership, vendor management, and exceptional communication skills to ensure alignment across projects. The ideal candidate will have a proven track record in managing multi-vendor environments and delivering successful technology-driven solutions.

Qualifications

6+ years of experience as a Program Manager in high-tech environments.
Proven track record in managing complex programs.

Responsibilities

Lead multiple concurrent projects and manage vendor relationships.
Ensure timely delivery of technical solutions and mentor team members.

Skills

Leadership

Communication

Analytical Skills

Project Management

Education

Bachelor’s Degree

PMO or PMP Certification

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Independence Pet Holdings provided pay range

This range is provided by Independence Pet Holdings. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $85,000.00/yr

Clarus Technology is an innovative pet data platform company revolutionizing the pet healthcare landscape through advanced software solutions. We leverage cutting-edge technology to provide pet owners with seamless access to partner offerings that enhance both consumer and veterinary clinic experiences. True to our name, which means to see clearly, we are a dynamic, entrepreneurial organization that is committed to improving pet health by providing trusted and transparent information, through technological innovation.

Job Summary:

Clarus Europe is seeking a Program Director to deliver strategic results through the successful management of large, complex programs and the development of a newly formed technology business. This role will focus on overseeing multiple vendors, prospects and customers, driving technology initiatives, and ensuring alignment across various projects within the organization. The Program Director will be responsible for cultivating key stakeholder relationships, managing external partnerships, and ensuring projects are completed on time and within scope. This position will also lead teams and mentor peers in program management and vendor management best practices, as well has helping develop Clarus Europe and GTM.

Duties and Responsibilities:

Lead multiple concurrent projects, ensuring coordination and alignment within a larger program portfolio
Manage and oversee relationships with multiple vendors, third-party partners and customers to deliver technology-driven initiatives
Develop and maintain stakeholder relationships to facilitate collaborative execution of program goals
Ensure seamless integration of project plans across internal teams and external partners, resolving competing priorities and resource constraints
Implement strong governance and control mechanisms to track project performance and vendor deliverables
Drive timely delivery of technical solutions by monitoring the development of requirements and tracking milestones, in particular, in the development of Clarus products and GTM.
Execute communication strategies to keep stakeholders and teams informed with clarity and accuracy, particularly between Clarus and other JPS companies as well as other insurers.
Mentor and coach other team members and business units on program management techniques and best practices
Continuously align programs with the organization’s strategic goals and objectives, whilst also helping to develop these for the region.

Knowledge & Skills:

Proven leadership in managing complex programs, including multi-vendor environments
Expertise in vendor and partner management, including contract negotiations, performance tracking, and conflict resolution
Strong experience in driving technology projects using both Waterfall and Agile methodologies
Demonstrated success in aligning multiple projects, vendors and customers within a program to meet strategic business goals and delivery business outcomes.
Exceptional communication and relationship-building skills, particularly with external stakeholders and cross-functional teams
Exceptional verbal and written communication skills with track record of working directly with senior leadership levels
Excellent presentation skills with the ability to convey complex information clearly and concisely to all levels of the organization
Adaptability and experience in navigating dynamic, fast-paced environments
Experience with technology-driven business transformation, in both a regulated and unregulated industries, but including insurance
Proficient in program management and vendor management best practices

Required Experience

Solid understanding of software development life cycle models as well as knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
A proven track record of successfully implementing software or technology programs using Agile methodologies including 6+ years of experience as a Program manager managing medium to small, complex programs in a high-tech development environment with multi-function teams
Experience overseeing multi-function programs
Ability to oversee and run 2 or more programs at one time with the ability to work independently
Balanced business/technical background:
Sufficient level of technical background to provide highly credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues

Required Skills:

8 years’ relevant experience
Bachelor’s Degree or equivalent work experience
PMO or PMP Certification
Effective interpersonal skills including mentoring, coaching, collaborating, and team building
Strong analytical, planning, and organizational skills with an ability to manage competing demands
In-depth knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence
Proven ability to lead software development projects and ensure objectives, goals, and commitments are met
Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
Demonstrated creativity and resourcefulness in solving complex problems
Excellent interpersonal skills, and the ability to establish and maintain effective work relationships within the team and business
In-depth understanding of a System Development Life Cycle (SDLC) and project management processes and methodologies, including Waterfall, Iterative, and Agile
Commitment to continuous development, with a desire to stay abreast in the area of project management best practices and tools so as to maintain a high degree of expertise in project management.
Travel: some Europe and International travel.
Must be able to demonstrate United Kingdom work eligiability.

This role is developing in-line with the Clarus Europe market and business. It is a transformational as well as a traditional structured role, requiring innovation and flexibility. The desire to help develop the business and organization will be key and expected and is commensurate with the requirement.

This job description is therefore not exhaustive and suited to someone who would be interested in helping to create and deliver a dynamic technology start-up.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Project Management
Industries
Software Development and Insurance

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