Urology Personal Assistant/Governance Support Officer

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Royal Wolverhampton NHS Trust is seeking a personal assistant/Governance support officer for the Urology Directorate. This role involves providing comprehensive administrative support, managing correspondence, and ensuring effective governance communication. Ideal candidates will possess strong organisational skills and relevant qualifications, contributing to high-quality patient care in a supportive environment.

Benefits

Flexible working arrangements

Supportive environment

Qualifications

• Excellent organisational skills and ability to communicate effectively.
• Significant initiative within broad procedural guidelines.
• Ability to work independently with minimal supervision.

Responsibilities

• Deliver a professional personal assistant service including diary management.
• Prepare correspondence, agendas, and minutes for meetings.
• Manage incoming correspondence and maintain filing systems.

Skills

Organisational skills

Effective communication

Initiative

Ability to work independently

Diary management

Minute-taking skills

Education

OCR/RSA II Word Processing

NVQ Level 3 Business Administration

Job description

We are looking for a personal assistant/Governance support officer to the Group Manager and Matron within the Urology Directorate.

Key Responsibilities:

1. Deliver a professional personal assistant service, including diary management, appointment scheduling, meeting coordination, and general administrative support.
2. Prepare correspondence, agendas, and minutes, and act as secretary for directorate and governance meetings, ensuring documents and records are accurate and up to date.
3. Respond to internal and external enquiries promptly and professionally, exercising independent judgement where appropriate, including monitoring and managing complaint responses.
4. Manage incoming correspondence and mail, ensuring timely distribution and appropriate escalation.
5. Maintain efficient electronic and paper filing systems, and develop forward-planning tools for document management.
6. Maintain accurate records and databases, including staff sickness, additional hours, and stock levels.
7. Support the coordination and management of complaints, incident reporting (Datix), risk registers, and audit activities in collaboration with the Directorate Governance Lead.
8. Act as the key contact for governance-related activity, ensuring effective communication with divisional and central governance teams.
9. Promote and support Health & Safety, Risk Management, and Clinical Governance practices through education, implementation, and audit of relevant systems.
10. Build strong relationships with clinical and operational colleagues to support safe, efficient, and compliant service delivery.

Qualifications and Skills:

• Excellent organisational skills and the ability to communicate effectively with all levels of staff.
• Significant initiative within broad procedural guidelines.
• Ability to work independently with minimal supervision and support the wider admin team.
• Hold OCR/RSA II Word Processing, NVQ Level 3 Business Administration or an equivalent diploma.
• Excellent communication, diary management, and minute-taking skills, with the ability to handle competing deadlines.

About the Organization:

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands, providing primary, acute, and community services. We pride ourselves on our diverse staff and communities, and our commitment to values-driven, high-quality care. We are rated 'Good' by CQC and have received awards such as the Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust offers flexible working arrangements and is committed to creating a supportive environment. For further details or informal visits, contact:

• Name: Sarah Johnson
• Job Title: Matron of Urology
• Email: [e-mail]
• Phone: [phone]