Facilities Support Coordinator

Moto Hospitality; Dunstable; On-site; GBP 29,000; Full time

Job summary

Moto Hospitality is seeking a Facilities Support Coordinator to provide essential support across 55 motorway services in the UK. This role involves managing the CAFM system, coordinating contractors, and ensuring health and safety standards. The position offers a competitive salary, potential bonuses, and a range of employee benefits including training and development opportunities.

Benefits

Potential bonus of up to 10%

Inclusive discounts up to 60% off

Enhanced benefits including maternity and pension

Training and development opportunities

Recognition and rewards for achievements

Qualifications

• Experience in facilities maintenance/helpdesk.
• Customer-focused and inclusive mindset.
• Organised with attention to detail.

Responsibilities

• Manage Concerto CAFM system and coordinate emergency call-outs.
• First point of contact for facilities support.
• Review and approve maintenance quotations.

Skills

Problem-solving

Communication

Teamwork

Attention to detail

Tools

Concerto

Job description

£28,500 | 37.5 hours per week | Toddington

We’re Moto, shaping the future of motorway rest stops. Our Facilities Support Centre Team provides critical front-line support to 55 motorway services across the UK. We are looking for a dependable and proactive Facilities Support Coordinator to join our Facilities Support Centre team

Why Join Us?

Potential bonus of up to 10%

Inclusive discounts—up to 60% off for you, your partner, family, and friends at major brands

Enhanced benefits—maternity, paternity, pension, sick pay, and life assurance

Training and development—funded qualifications and career growth opportunities

Recognition—celebrating success with rewards, from a simple ‘Thank you’ to awards

Your Role & Responsibilities:

• Manage Concerto CAFM system, balancing health & safety, business needs & budgets
• First point of contact for facilities support in your region
• Escalate urgent health & safety or business-critical issues
• Ensure timely contractor visits & follow up on resolutions
• Coordinate emergency 3-hour call-outs, keeping all stakeholders informed
• Support regional engineers & build relationships with site managers
• Review & approve quotations based on maintenance budgets
• Handle asset management for catering equipment
• Manage support centre emails & calls efficiently
  
  

What You Bring to the Team:

• Experience in facilities maintenance/helpdesk (Concerto is a plus)
• A calm, level-headed approach & problem-solving skills
• Strong communication, teamwork & decision-making abilities
• Customer-focused & inclusive mindset
• Organised with attention to detail
  
  

Accessibility & Location Considerations:

We strive to create a workplace that is welcoming and accessible for all. As some sites have limited public transport options, we encourage applicants to check their travel arrangements before applying.

Where our customers' journeys pause, yours is just beginning. Apply today!

INDLP