Primary Care Network Operations Manager

NHS; Chester; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player in healthcare is seeking a dynamic PCN Operations Manager to enhance the efficiency of healthcare operations. This role involves strategic leadership, project management, and financial oversight within a collaborative team environment. The successful candidate will play a crucial role in developing quality improvement initiatives and ensuring the seamless management of healthcare services. If you are passionate about making a difference in patient care and possess strong interpersonal and organizational skills, this is the perfect opportunity for you.

Qualifications

• Proven leadership and management experience in healthcare.
• Ability to develop business cases and manage projects effectively.

Responsibilities

• Lead the development and implementation of PCN strategies.
• Manage financial resources and ensure budgetary control.
• Develop strong relationships with stakeholders for service delivery.

Skills

Interpersonal Skills

Project Management

Financial Management

Communication Skills

Strategic Planning

Education

GCSE English and Maths

Degree in Healthcare or Business

Tools

IT Systems

Job description

Job Summary

Chester South PCN have an exciting opportunity available for a PCN Operations Manager to join our team.

Within the role you will help lead our PCN team and be responsible for the seamless management of healthcare operations within the primary care network. This will include day to day administrative functions, supporting clinical teams and enhancing the efficiency of the network while ensuring that the business side of healthcare runs smoothly.

Main duties of the job

Work closely with the PCN Directors, DTL, Practice Managers and Operational Co-ordinator to develop quality improvement and performance in line with PCN objectives.

To contribute to the strategic development of CSPCN

Be proactive in the design, implementation and monitoring of PCN projects and initiatives.

Researching, developing and delivering the targets for the Primary Care Network (PCN)

To monitor and evaluate effective implementation of the PCN DES contract, reporting on milestones and KPIs.

Play an integral role in the recruitment and integrating new roles into the practices and act as line manager for PCN staff.

Ensure that the PCN is financially efficient and transparent.

Develop strong relationships and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery.

Develop strong relationships and engage with service providers; ensuring that service level agreements are met and regular reviews are carried out.

Take responsibility to develop the role as the PCN becomes incorporated.

About Us

Chester South Primary Care Network is a collection of four GP practices working together at scale to support the delivery of the NHS Long Term Plan. Our network has been created to facilitate delivery of more integrated care to our patient population of approx. 37,000. We aim to better respond to need of local populations and build relationships across our care community.

Date posted

06 May 2025

Pay scheme

Other

Salary

£18.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1609-25-0002

Job locations

Chester South PCN, Redhill House

41 Hope Street

Chester

Cheshire

CH4 8BU

Job Description

Job responsibilities

• Strategy and Leadership
• Work with the Leadership Team to further develop, plan and implement the PCN vision and strategy
• Liaise with the board to provide strategic leadership for workforce development, the implementation of strategic plans and service changes, leading and supporting quality improvement and performance
• Influencing, leading and supporting the development of excellent relationships across the network and with wider stakeholders to enable collaboration, including health and social care, patients, Healthwatch, the voluntary sector and other partners
• Take an active role in the development and embedding of the Company culture, values and reputation as providers and commissioners of high-quality services for patients
• Governance, standards and processes
  
  

Maintain and monitor robust governance arrangements

Develop, implement and maintain PCN policies and procedures

Maintain a consistent overview of activities and manage risk

Develop, measure and report on PCN performance

Conduct regular reviews with PCN staff and service providers; highlight areas for improvement, facilitate discussions on topics that may affect the successful implementation of the contract/ services projects and achievement of KPIs and Quality Improvement Indicators

To maintain a high calibre of understanding with national polices relating to the PCN DES

• Project Management
  
  

Work closely with the PCN Directors, DTL, Practice Managers and admin co-ordinator to develop quality improvement and performance in line with PCN objectives.

Act as the point of contact for Practice Managers (PMs) with regard to delivery of PCN projects/schemes. Liaise and work with different practices on all projects as required

Implement and maintain an effective project monitoring process

Prepare PCN documentation and create reports for a variety of audiences, tailoring the content to the audience and message

Researching, developing and delivering the targets for the Primary Care Network (PCN)

Be proactive in the design, implementation and monitoring of PCN projects and initiatives

Collate, analyse and present progress against performance indicators

Ensure that all activities are monitored and evaluated

Identification, bidding and report writing of funding opportunities

• Human Resources & Staff Management
  
  

Lead on the recruitment, selection and induction of new staff

Develop and maintain HR and training policies

Develop strong relationships between all PCN staff and practice staff

Ensure systems in place to undertake performance management and appraisals

Deal with grievance and disciplinary matters and accelerate to the Leadership Team as required

Sickness and absence management

• Management of Financial Resources currently with Practice Managers
  
  

To be responsible for the effective management of PCN finances working with the Leadership Team, member practices and Accountant to plan effective and transparent budgetary control and process

Provide regular financial reports to the Leadership Team and member practices

Ensure financial risks are recognised and appropriate action taken

Management of the PCN Bank account -assist with the planning and monitoring of income and cash flow to ensure that income is maximised, that funds are available as required

Management of invoicing for services, claims and funding awarded to the PCN

Monitor and check the accuracy of the any submissions for enhanced services and contractual requirements on behalf of the PCN

Ensure that all claims are submitted in good time and payment made and received

Accurate financial record keeping and preparation of accounts for the financial year end

• Communication
  
  

Develop and implement the PCN Communication Plan

Nurture and maintain close working relationships with Practice Managers and the wider practice teams as appropriate

Use high level communication skills to raise awareness of PCN objectives and developments

Contribute to communication documentation to inform the Leadership Team of activities and progress

Participate in relevant internal and external working group, providing governance advice and expertise

Ensure lessons learnt are shared across the network

Build and maintain good working relationships with National Health Service England, Cheshire West Integrated Care Partnership, Clinical Commissioning Group and community organisations

• Information Management and Technology
  
  

Ensure compliance with GDPR and FOI along with other relevant legislation and professional information management standards including those required by Company House and CQC.

• In addition to the primary responsibilities, the PCN Operations Manager may be requested to:
  
  

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner

Duties may vary from time to time without changing the general character of the post or the level of responsibility

There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing level

Job Description

Job responsibilities

• Strategy and Leadership
• Work with the Leadership Team to further develop, plan and implement the PCN vision and strategy
• Liaise with the board to provide strategic leadership for workforce development, the implementation of strategic plans and service changes, leading and supporting quality improvement and performance
• Influencing, leading and supporting the development of excellent relationships across the network and with wider stakeholders to enable collaboration, including health and social care, patients, Healthwatch, the voluntary sector and other partners
• Take an active role in the development and embedding of the Company culture, values and reputation as providers and commissioners of high-quality services for patients
• Governance, standards and processes
  
  

Maintain and monitor robust governance arrangements

Develop, implement and maintain PCN policies and procedures

Maintain a consistent overview of activities and manage risk

Develop, measure and report on PCN performance

Conduct regular reviews with PCN staff and service providers; highlight areas for improvement, facilitate discussions on topics that may affect the successful implementation of the contract/ services projects and achievement of KPIs and Quality Improvement Indicators

To maintain a high calibre of understanding with national polices relating to the PCN DES

• Project Management
  
  

Work closely with the PCN Directors, DTL, Practice Managers and admin co-ordinator to develop quality improvement and performance in line with PCN objectives.

Act as the point of contact for Practice Managers (PMs) with regard to delivery of PCN projects/schemes. Liaise and work with different practices on all projects as required

Implement and maintain an effective project monitoring process

Prepare PCN documentation and create reports for a variety of audiences, tailoring the content to the audience and message

Researching, developing and delivering the targets for the Primary Care Network (PCN)

Be proactive in the design, implementation and monitoring of PCN projects and initiatives

Collate, analyse and present progress against performance indicators

Ensure that all activities are monitored and evaluated

Identification, bidding and report writing of funding opportunities

• Human Resources & Staff Management
  
  

Lead on the recruitment, selection and induction of new staff

Develop and maintain HR and training policies

Develop strong relationships between all PCN staff and practice staff

Ensure systems in place to undertake performance management and appraisals

Deal with grievance and disciplinary matters and accelerate to the Leadership Team as required

Sickness and absence management

• Management of Financial Resources currently with Practice Managers
  
  

To be responsible for the effective management of PCN finances working with the Leadership Team, member practices and Accountant to plan effective and transparent budgetary control and process

Provide regular financial reports to the Leadership Team and member practices

Ensure financial risks are recognised and appropriate action taken

Management of the PCN Bank account -assist with the planning and monitoring of income and cash flow to ensure that income is maximised, that funds are available as required

Management of invoicing for services, claims and funding awarded to the PCN

Monitor and check the accuracy of the any submissions for enhanced services and contractual requirements on behalf of the PCN

Ensure that all claims are submitted in good time and payment made and received

Accurate financial record keeping and preparation of accounts for the financial year end

• Communication
  
  

Develop and implement the PCN Communication Plan

Nurture and maintain close working relationships with Practice Managers and the wider practice teams as appropriate

Use high level communication skills to raise awareness of PCN objectives and developments

Contribute to communication documentation to inform the Leadership Team of activities and progress

Participate in relevant internal and external working group, providing governance advice and expertise

Ensure lessons learnt are shared across the network

Build and maintain good working relationships with National Health Service England, Cheshire West Integrated Care Partnership, Clinical Commissioning Group and community organisations

• Information Management and Technology
  
  

Ensure compliance with GDPR and FOI along with other relevant legislation and professional information management standards including those required by Company House and CQC.

• In addition to the primary responsibilities, the PCN Operations Manager may be requested to:
  
  

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner

Duties may vary from time to time without changing the general character of the post or the level of responsibility

There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing level

Person Specification

Skills

Essential

• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
• Excellent interpersonal, influencing and negotiation skills
• Organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
• Ability to develop business cases
• Effective time management (planning and organising). Be flexible and able to manage sudden and unexpected demands
• To be a strategic thinker and planner with the ability to consider and act upon complex issues
  
  

Experience

Essential

• Experience of successfully developing and implementing projects including establishing working relationships with stakeholders
• Experience of workforce planning, forecasting and development
• Experience of managing accounting procedures including budget and cash flow forecasting
• Understanding of the governmental policy direction for primary, community and secondary care
  
  

Desirable

• Experience of working at a senior level in a project and/or transformation and/or business management area
• Experience of identifying and interpreting governmental policy
• Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector
• Experience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices
• Good practical and conceptual knowledge of healthcare improvement methods and practices
• Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services QOF and the standard GP contract
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
  
  

Qualifications

Essential

• Good standard of education including GCSE English and Maths grade A-C
• Proven leadership and or management experience
  
  

Desirable

• Educated to degree level in healthcare or business
• Leadership and/or management qualification
• Primary Care qualification
  
  

Person Specification

Essential

• Good standard of education including GCSE English and Maths grade A-C
• Proven leadership and or management experience
  
  

Desirable

• Educated to degree level in healthcare or business
• Leadership and/or management qualification
• Primary Care qualification
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lache Health Centre

Address

Chester South PCN, Redhill House

41 Hope Street

Chester

Cheshire

CH4 8BU

Employer's website

https://www.lachehealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Lache Health Centre

Address

Chester South PCN, Redhill House

41 Hope Street

Chester

Cheshire

CH4 8BU

Employer's website

https://www.lachehealth.co.uk/ (Opens in a new tab)