Software Application Support Engineer

TieTalent; Watford; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company is seeking a proactive Software Application Support Engineer to join their team in Birmingham (Hybrid). The role involves diagnosing complex issues, supporting critical integration layers for online trading systems, and driving continuous improvement across platforms. Ideal candidates will have strong experience with Microsoft technologies, .Net, and cloud services like AWS.

Qualifications

• Previous experience in retail software support.
• Strong experience with Microsoft technologies and cloud services.
• Proficient in .Net, Python, and Java.

Responsibilities

• Triage and resolve application support tickets.
• Maintain software applications and integrations.
• Deliver root cause analysis and preventative solutions.

Skills

Application support

Microsoft technologies

MS Azure

AWS MQ

SQL

.Net

Python

Java

Scripting for automation

PCI-DSS compliance

SOX compliance

Job description

About

Job Title: Software Application Support Engineer

Job Type: Permanent

Location: Birmingham (Hybrid)

Our client is looking for a proactive and skilled Software Application Support Engineer to join their team. You will play a key role in diagnosing complex issues, supporting critical integration layers for online trading systems, and driving continuous improvement across their platforms.

Key Responsibilities

1. Triage and resolve application support tickets, including escalations from second line.
2. Maintain software application and monitoring, identify vulnerabilities, and support critical trading system integration.
3. Deliver root cause analysis and implement preventative solutions.
4. Maintain technical documentation and ensure handover to 1st/2nd line teams.
5. Collaborate across teams and contribute beyond your core area when needed.

Essential Skills

• Previous experience within a retail software support role
• Strong experience with Microsoft technologies, MS Azure, AWS MQ, and SQL
• Proficient in .Net, Python, Java, and scripting for automation
• Solid background with AWS (Lambda, ECS, MQ) and monitoring tools
• Understanding of PCI-DSS and SOX compliance standards

Application Process

If you are looking for a new challenge and feel this could be the role for you, please provide an up-to-date CV and apply now.

Nice-to-have skills

• SQL
• .NET
• Python
• Java
• Scripting
• AWS Lambda

Location

Watford, England

Work experience

• Applications
• IT Consultant

Languages

• English