Software Application Support Engineer

TieTalent; Watford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company is looking for a proactive Software Application Support Engineer to diagnose complex issues and support critical integration layers for online trading systems. You will be responsible for maintaining software applications, resolving support tickets, and driving continuous improvement across platforms. This hybrid role requires strong technical skills, particularly in Microsoft technologies and cloud services.

Qualifications

• Experience in retail software support role.
• Strong background in Microsoft technologies and cloud services.

Responsibilities

• Triage and resolve application support tickets.
• Maintain software applications and monitor systems.
• Deliver root cause analysis and implement solutions.

Skills

Retail Software Support

Microsoft Technologies

Automation Scripting

Tools

MS Azure

AWS MQ

SQL

.NET

Python

Java

Job description

Job Title: Software Application Support Engineer

Job Type: Permanent

Location: Birmingham (Hybrid)

Our client is seeking a proactive and skilled Software Application Support Engineer to join their team. You will be responsible for diagnosing complex issues, supporting critical integration layers for online trading systems, and driving continuous improvement across their platforms.

Key Responsibilities:

1. Triage and resolve application support tickets, including escalations from second line.
2. Maintain software applications and monitoring systems, identify vulnerabilities, and support critical trading system integration.
3. Deliver root cause analysis and implement preventative solutions.
4. Maintain technical documentation and ensure smooth handover to 1st/2nd line teams.
5. Collaborate across teams and contribute beyond your core area when needed.

Essential Skills:

• Previous experience within a retail software support role.
• Strong experience with Microsoft technologies, MS Azure, AWS MQ, and SQL.
• Proficient in .NET, Python, Java, and scripting for automation.
• Solid background with AWS services (Lambda, ECS, MQ) and monitoring tools.
• Understanding of PCI-DSS and SOX compliance standards.

If you are seeking a new challenge and believe this role is suitable for you, please provide an up-to-date CV and apply now.