Application Support Engineer

Burns Sheehan; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading tech start-up in the UK is seeking an Application Support Engineer to enhance technical support delivery. The role involves troubleshooting, creating bug reports, and assisting in QA processes. Ideal for someone curious and eager to grow in a fast-paced environment.

Qualifications

• 2+ years in application support, QA, or similar roles.
• Working knowledge of SQL, APIs, and terminal tools.

Responsibilities

• Act as the first point of contact for platform bugs.
• Create actionable bug reports and maintain knowledge bases.
• Assist in pre-release QA and exploratory tests.

Skills

Communication

Problem Solving

Technical Curiosity

Tools

SQL

APIs

Basic Scripting

Job description

This range is provided by Burns Sheehan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Burns Sheehan

Senior Recruitment Consultant (DevOps, Data & Engineering)

Application Support Engineer | AI-powered SaaS Start-up

Location: Remote (UK-based with US hours, 3pm–12am GMT)

Working Style: Remote-first, flexible with optional in-person meetups

About:

Here at Burns Sheehan, we are working exclusively with one of the most exciting tech start-ups in the UK, seeking an Application Support Engineer to join their high-performing team. You’ll play a critical role in supporting internal users, identifying patterns before they become issues, and enhancing technical support delivery across the business. This role focuses on product insight, systems understanding, and proactive support. It is ideal for someone technically curious, enjoys solving puzzles, thrives in a fast-paced start-up environment, and wants to grow with a company expanding into new markets.

Responsibilities:

• Act as the first point of contact for platform bugs and client issues, working closely with teams to troubleshoot problems.
• Create clear, actionable bug reports, maintain internal runbooks, knowledge bases, and FAQ documents for scalable self-service.
• Assist in pre-release QA by running exploratory tests and identifying edge cases.
• Help shape and evolve support tooling, processes, and metrics as the company scales.

What We're Looking For:

• 2+ years in application support, QA, product operations, or similar cross-functional technical roles.
• Working knowledge of SQL, APIs, terminal tools, logs, and basic scripting.
• Comfortable using or supporting admin UIs/internal tooling and familiar with how web applications work.
• Strong communication skills, problem-solving abilities, and a curious mindset.

Sound interesting? Feel free to apply, and I will get back to you to discuss further.