Service Desk Assistant

TN United Kingdom; Swindon; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading company in commercial property management seeks a Service Desk Assistant to provide excellent customer service. The role involves managing customer queries, using Service Desk software, and collaborating with team members. Benefits include a hybrid working model, healthcare, and lifestyle perks.

Benefits

Hybrid working model

Discretionary annual bonus

Healthcare and life insurance

Additional holidays for long service

Gym membership

Social events

Qualifications

• Relevant customer service experience preferred.
• Friendly, proactive, and positive attitude.
• Excellent communication skills.

Responsibilities

• Be the first point of contact for customer and tenant queries.
• Handle incoming and outgoing calls efficiently.
• Log requests using Service Desk software.

Skills

Communication

Customer Service

Proactivity

Tools

Service Desk software

Job description

Job Title: Service Desk Assistant

The Service Desk Assistant will be responsible for providing excellent customer service by handling requests from customers, tenants, and internal colleagues. The role involves logging requests, liaising with contractors, providing updates, and maintaining accurate information on Service Desk platforms.

Key Responsibilities

1. Be the first point of contact for customer and tenant queries and concerns.
2. Handle incoming calls and manage outgoing calls efficiently.
3. Use Service Desk software platforms Planet and Dwellant to log requests.
4. Liaise with team members and contractors to ensure timely resolution of requests.
5. Respond to queries, update data, and follow up on tasks.
6. Work collaboratively with Service Desk team members and wider colleagues.

Candidate Requirements

We seek a friendly, proactive, and positive individual with excellent communication skills. Relevant customer service experience is preferred; training will be provided.

Benefits

• Hybrid working model with a minimum of three days in the office.
• Discretionary annual bonus and salary reviews.
• Healthcare, life insurance, and wellness programs.
• Additional holidays for long service, your birthday off, and an extra day between Christmas and New Year.
• Lifestyle benefits such as gym membership, cycle to work, and holiday buy/sell options.
• Social events including a Christmas party.

About Workman LLP

Workman LLP is the UK’s leading independent commercial property management firm, serving a diverse range of clients including institutional investors, private property companies, and public sector bodies.

We pride ourselves on our employee's skills and our longstanding client relationships.

For more information, visit Our People | Workman LLP.

Equal Opportunities

We are an equal opportunities employer committed to recruiting a diverse workforce in accordance with the Equality Act 2010. This job description is subject to change and does not form part of your employment contract.