Administrative Officer

www.healthjobsuk.com - jobboard; Wolverhampton; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare organization is seeking an Administrative Officer to join their team in Wolverhampton. The role involves providing comprehensive administrative support, managing diaries, and ensuring efficient operations within the team. Ideal candidates will possess strong organizational and communication skills, along with a commitment to confidentiality and professionalism.

Qualifications

• Experience of providing administration support to a team of staff.
• Ability to manage own workload and be adaptive.
• Knowledge of GDPR and confidentiality.

Responsibilities

• Provide an efficient and professional administrative service.
• Manage diary and maintain records.
• Assist in continuity of administration support.

Skills

Organisational skills

Communication skills

Problem solving

Attention to detail

Education

GCSE English Grade C or above

Tools

Microsoft packages

Job description

Employer Black Country Healthcare NHS Foundation Trust Employer type NHS Site 44 Pond Lane Town Wolverhampton Salary £24,071 - £25,674 PA Salary period Yearly Closing 02/06/2025 23:59

Administrative Officer

NHS AfC: Band 3

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.

Across the whole of the region we provide:

• Adult and older adult mental health services
• Specialist learning disability services
• Mental health services for children and young people
• Community healthcare services for children, young people and families in Dudley

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.

We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk.

Don’t meet every single requirement?Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’.

Job overview

Wolverhampton Talking Therapies offers interventions for Depression and anxiety disorders. As a service we consistently excel with above average moving to recovery rates, positive client feedback and exceptionally high job satisfaction from our team. We are currently looking to appoint an Administrative Officer to work at Pond Lane to assist the existing team in providing a comprehensive administration service.

Excellent administrative, organisational and communication skills are essential, with the ability to work well under pressure. You must be a team player and able to cope with conflicting demands. You will have the ability to use your own initiative, possess problem solving skills and you must be professional and flexible where required. You must possess excellent attention to detail, have a working knowledge of GDPR and confidentiality, plus the confidence to work efficiently and competently.

If you enjoy a challenge and feel you have the necessary skills to contribute to our friendly team, we would like to hear from you.

For further information, please contact Aimee Warr (Service Manager) on 0800 923 0222.

Main duties of the job

To provide an efficient, effective, professional and confidential administrative and secretarial service to a designated team. The post-holder will provide comprehensive secretarial and administrative support to the team, including diary management, maintaining records (paper and electronic), in accordance with Trust policy.

To work closely with other administrative staff to ensure continuity of administration support and mutual assistance within the service. It will be expected that the post holder will need to provide cover for team members in times of absence (such as annual leave, sickness etc.) and additionally where the workload of the Team requires it.

Working for our organisation

Employees will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust’s values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues’ behaviours breach the spirit of Trust values.

Detailed job description and main responsibilities

To provide a welcoming reception at Pond Lane reception including answering the telephone, handling incoming mail, booking interpreters, maintaining records and processing referrals.

Please see attached Job Description for further information

Person specification

• GCSE English Grade C or above, or equivalent qualification
• Computer Knowledge including Microsoft packages
• Ability to maintain confidentiality and understanding of Data Protection Act
• Ability to manage own workload and be adaptive and flexible in response to additional workload
• Experience of providing administration support to a team of staff
• RIO experience
• Experience of working in a healthcare environment
• Enable yourself and others to act with confidence and authority in order to achieve the best outcome for everyone

** Please Note that Internal at Risk Employees will be given preference for this position**

We reserve the right to bring the closing date forward for this vacancy at any time should we receive an overwhelming response of applications. We therefore encourage applicants to apply early if you wish to be considered for this post.

If you do not hear from the recruitment 4 weeks within the advertised closing date please assume that you have been unsuccessful at the shortlisting stage. Please ensure that you check your emails on a regular basis for any recruitment updates regarding this vacancy. If you are not successful at the shortlisting stage and would like feedback, please contact the Recruitment Team directly for feedback.

The salary range quoted is as per NHS Agenda for Change pay structures. This is based on the number of years’ working directly within the NHS at the advertised pay band. Experience gained with other NHS Trusts will apply, but candidates without prior experience working direct for the NHS would normally be appointed at the lowest point unless they can demonstrate the equivalent experience and then be eligible for incremental increases in future years.

Successful applicants for clinical posts up to and including Band 4 are expected to hold the national Care Certificate qualification and will be supported to attain this once in post.

The Trust is committed to equal opportunities, providing opportunities for flexible working and is a non-smoking organisation.

As a Trust we are passionate about Anti-Racism, Disability Inclusion, and LGBTQ+ Equality, and are committed to diversifying our staff team in all areas and at all levels of seniority to better reflect the diverse communities we serve. Therefore, we particularly welcome and encourage applications from people who belong to a minority or marginalised community, including from Black and Asian, Disabled (including hidden disabilities such as Neurodiversity, Mental Health, etc), or Lesbian, Gay, Bi, Trans or Queer (LGBTQ+) people.

Furthermore, Disabled applicants have the option of requesting that their application is considered under our Guaranteed Interview Scheme (GIS). Please indicate your intention to apply under the GIS in the relevant section of your application. Regardless of whether you participate in the scheme or have shared a disability, you will be provided the opportunity to request reasonable adjustments to the interview process at each stage of the recruitment process.

Due to the nature of the work some posts may be subject to a Standard Enhanced Disclosure and Barring Service (DBS) check, through the Disclosure and Barring Service as stipulated under part V of the Police Act 1997. Having a criminal record will not necessarily bar you from working with us; this will depend on the nature of the position and the circumstances of your offences.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.