Clinical Administrative Officer

TN United Kingdom; Leicester; On-site; GBP 23,000 - 25,000; Full time

Job summary

A non-profit organization specializing in mental health and self-harm prevention is seeking an administrative support role. The position involves supporting clinical operations, managing documents, and ensuring client safety. Candidates should possess excellent communication skills and be sensitive to vulnerable clients, with a comprehensive benefits package offered.

Benefits

Annual leave

Sick pay

Pension contributions

CPD opportunities

Qualifications

• Knowledge of office procedures.
• Experience in healthcare or mental health services is desirable.

Responsibilities

• Perform administrative duties supporting the clinical team.
• Support clinical operations to meet KPIs and contractual obligations.
• Maintain clinical records and filing systems.

Skills

Excellent communication skills

Organized with good record-keeping skills

Confident telephone manner

Sensitive to vulnerable clients

Flexible and proactive

Tools

Microsoft Office

Job description

Closing date: Sunday 8th June 2025
Interview dates: Weeks commencing 23rd and 30th June 2025

Hours

Full time and part time available. Harmless operates a 4-day working model with full time staff working 32 hours per week.

Salary

£23,812 per annum, pro rata, rising to £24,841 per annum, pro rata, on successful completion of a probationary period.

Job Description

During the application process, you are required to:

• Attend an in-person interview.
• Provide details for reference checks.
• Complete a basic DBS disclosure.

Please note: To be successful in this application, you should be eligible to work in the UK or hold a relevant work visa. Clinical quality, safeguarding, and integrity are central to our work.

Main Purpose and Scope of the Job

Harmless and the Tomorrow Project are non-profit organizations specializing in self-harm, suicide prevention, and mental health. We offer support, information, training, and consultancy services to individuals who self-harm or are at risk, their families, those bereaved by suicide, and supporting professionals.

Responsibilities

• Perform administrative duties supporting the clinical team, including processing referrals, correspondence, setting appointments, and managing documents.
• Support clinical operations to meet KPIs and contractual obligations.
• Maintain clinical records and filing systems.
• Handle incoming calls and emails professionally and sensitively.
• Coordinate appointments and support data collection and evaluation.
• Assist with marketing activities including social media and blog posts.
• Follow policies and ensure client safety and confidentiality.
• Perform additional administrative tasks as needed.

Person Specification

Skills and Abilities

• Excellent communication skills (written and spoken).
• Confident telephone manner.
• Organized with good record-keeping skills.
• Ability to work independently and as part of a team.
• Sensitive to vulnerable clients.
• Flexible and proactive in organizational needs.
• Discreet with confidential information.
• Timely and efficient.

Knowledge and Experience

• Knowledge of office procedures.
• Proficiency in Microsoft Office.
• Experience with office equipment.
• Understanding of Plain English communication.
• Desirable: experience in healthcare or mental health services.

Benefits

We offer a comprehensive benefits package including annual leave, sick pay, pension contributions, CPD opportunities, and more, with benefits increasing based on employment duration.

About us

Harmless CIC is a social enterprise dedicated to mental health and self-harm prevention, operating various projects and initiatives to support our mission.