ServiceNow Lead Consultant

TN United Kingdom; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A family-oriented organization in London is seeking a ServiceNow Lead Consultant to deliver impactful ITSM, ITOM, and CMDB solutions. This role involves leading a team, mentoring junior members, and engaging with clients to drive business outcomes. The company values collaboration and offers a supportive culture.

Benefits

Bonus scheme: 5% of salary

Healthcare cash plan

Pension: 4% employer contribution

25 days holiday

Annual meetups in London

Qualifications

• 5 years of hands-on ServiceNow delivery.
• Strong expertise in ITSM, ITOM, and CMDB.

Responsibilities

• Lead end-to-end delivery of ServiceNow ITSM, ITOM, and CMDB solutions.
• Manage and develop a team of ServiceNow consultants.

Skills

Leadership

Communication

Stakeholder Engagement

Education

ITIL Foundation

ServiceNow CSA

Tools

ServiceNow

Job description

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Our client is looking for a ServiceNow Lead Consultant to join their team. This is a key role within the Professional Services division, delivering impactful ServiceNow solutions to enterprise clients across the region.

As a ServiceNow Lead Consultant, you’ll take ownership of designing and delivering ITSM, ITOM, and CMDB solutions. You’ll collaborate with Architects and Consultants, support presales efforts, run a team of consultants, and mentor junior members while helping clients achieve real business outcomes.

This is a small, family-orientated organisation where collaboration and support are central to the culture. You'll be part of a close-knit team where your contributions are genuinely valued, not just a number in a large corporate machine.

What you’ll do:

Lead end-to-end delivery of ServiceNow ITSM, ITOM, and CMDB solutions

Translate complex requirements into practical technical designs

Present confidently to IT leadership and key stakeholders

Guide teams through project milestones, ensuring quality and success

Support presales activities such as proposals, client workshops, and solution design

Manage and develop a team of ServiceNow consultants

Mentor and upskill junior team members

What you’ll need:

Must be a British citizen based in the UK

Must hold active SC clearance or be eligible to obtain it

5 years of hands-on ServiceNow delivery

Strong expertise in ITSM, ITOM, and CMDB, including Discovery and service mapping

Experience leading teams and managing technical delivery

Experience in presales environments with proven client-facing skills

Proven track record of delivering ServiceNow solutions that drive business value

Excellent communication and stakeholder engagement skills

Certifications & experience:

ServiceNow CSA (Certified System Administrator)

Additional ServiceNow certifications (e.g. ITSM, ITOM Specialist) are a plus

ITIL Foundation or above

Experience with other modules such as HRSD or Service Delivery is desirable

What’s on offer:

Bonus scheme: 5% of salary (performance-linked)

Healthcare cash plan: claim back everyday health costs

Pension: 4% employer contribution

25 days holiday

Annual meetups in London

Supportive, collaborative team culture

If you’re looking to step into a high-impact role where your leadership and ServiceNow expertise can truly shine within a people-first organisation, apply now!