ServiceNow Lead Consultant

Linking Humans; London; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading company in the Professional Services division seeks a ServiceNow Lead Consultant to design and deliver impactful ITSM, ITOM, and CMDB solutions. This role involves leading a team, mentoring junior members, and ensuring quality project delivery. Ideal candidates will have strong ServiceNow expertise and proven client-facing skills, thriving in a collaborative, family-oriented environment.

Benefits

100% remote working

Bonus scheme: 5% of salary

Healthcare cash plan

Pension: 4% employer contribution

25 days holiday

Flexible working hours

Annual meetups in London

Qualifications

• 5 years of hands-on ServiceNow delivery.
• Strong expertise in ITSM, ITOM, and CMDB.

Responsibilities

• Lead end-to-end delivery of ServiceNow ITSM, ITOM, and CMDB solutions.
• Manage and develop a team of ServiceNow consultants.

Skills

Leadership

Communication

Stakeholder Engagement

Education

ITIL Foundation

ServiceNow CSA

Tools

ServiceNow

Job description

Our client is looking for a ServiceNow Lead Consultant to join their team.This is a key role within the Professional Services division, delivering impactful ServiceNow solutions to enterprise clients across the region.

As a ServiceNow Lead Consultant, you’ll take ownership of designing and delivering ITSM, ITOM, and CMDB solutions.You’ll collaborate with Architects and Consultants, support presales efforts, run a team of consultants, and mentor junior members while helping clients achieve real business outcomes.

This is a small, family-orientated organisation where collaboration and support are central to the culture.You'll be part of a close-knit team where your contributions are genuinely valued, not just a number in a large corporate machine.

What you’ll do:

• Lead end-to-end delivery of ServiceNow ITSM, ITOM, and CMDB solutions

• Translate complex requirements into practical technical designs

• Present confidently to IT leadership and key stakeholders

• Guide teams through project milestones, ensuring quality and success

• Support presales activities such as proposals, client workshops, and solution design

• Manage and develop a team of ServiceNow consultants

• Mentor and upskill junior team members

What you’ll need:

• Must be a British citizen based in the UK

• Must hold active SC clearance or be eligible to obtain it

• 5 years of hands-on ServiceNow delivery

• Strong expertise in ITSM, ITOM, and CMDB, including Discovery and service mapping

• Experience leading teams and managing technical delivery

• Experience in presales environments with proven client-facing skills

• Proven track record of delivering ServiceNow solutions that drive business value

• Excellent communication and stakeholder engagement skills

Certifications & experience:

• ServiceNow CSA (Certified System Administrator)

• Additional ServiceNow certifications (e.g.ITSM, ITOM Specialist) are a plus

• ITIL Foundation or above

• Experience with other modules such as HRSD or Service Delivery is desirable

What’s on offer:

• 100% remote working

• Bonus scheme: 5% of salary (performance-linked)

• Healthcare cash plan: claim back everyday health costs

• Pension: 4% employer contribution

• 25 days holiday

• Flexible working hours

• Annual meetups in London

• Supportive, collaborative team culture

If you’re looking to step into a high-impact role where your leadership and ServiceNow expertise can truly shine within a people-first organisation, apply now!