Lead Consultant - EAM R&D Post Implementation Services (Remote)

TN United Kingdom; London; Remote; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Lead Consultant to drive innovation and enhance customer relationships through agile delivery. This remote, full-time role offers the chance to lead a talented team in implementing strategic roadmaps for Veeva Vault products, ensuring holistic success and continuous improvement for clients. With a focus on collaboration and problem-solving, you will engage with some of the largest and most complex customers in the industry. If you are passionate about empowering enterprises with cloud-based technology and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Allocations for continuous learning & development

Health & wellness programs

Qualifications

• 8+ years of experience in IT Project Management or Consulting.
• Proven ability to lead implementation and IT operations.

Responsibilities

• Lead IT Operations for Veeva’s R&D SaaS solutions.
• Oversee customer release management programs.

Skills

IT Project Management

Consulting

SaaS

Communication Skills

Business Analysis

Education

Bachelor’s degree or equivalent relevant experience

Tools

Veeva Vault

Documentum

OpenText

SharePoint

Agile Scrum Master

Job description

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Lead Consultant - EAM R&D Post Implementation Services (Remote), London

Client:

Location:

London, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

2f96c02f74dc

Job Views:

12

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

The Role

Are you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large-scale, complex problems? Veeva Systems is looking for a senior, self-motivated Lead Consultant with a passion for empowering enterprise companies with best-of-breed cloud-based technology. Veeva’s Vault Development Cloud helps organizations eliminate silos and transform business processes across clinical, regulatory, quality, and drug safety with greater efficiency and compliance.

Lead Consultants within our practice will be responsible for leading a team of Veeva colleagues (not limited to Configuration Specialist and Solution Architects) in developing and executing a strategic roadmap of enhancements for a customer’s Veeva Vault products. You’ll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. In this role, you’ll have an opportunity to partner and build relationships with some of Veeva’s largest, most complex, and strategic customers.

This is a remote, full-time role with Veeva, with occasional travel to one of the offices in Europe. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You'll Do

• Lead IT Operations at our customers for Veeva’s R&D SaaS solutions
• Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
• Oversee customer release management programs, including resource planning, release tracking, and forecasting
• Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement for the customer

Requirements

• 8+ years of experience in IT Project Management, Support, Consulting or Product Management
• Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor
• Technical affinity and/or hands-on experience with software implementation
• Proven ability to work both independently and in teams in a dynamic environment
• Good understanding of SaaS and GxP principles
• Ability to quickly understand business requirements and design creative solutions
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent relevant experience

Nice to Have

• Experience in the Life sciences Quality, Clinical, Regulatory, and/or Drug Safety spaces
• Experience with Data or Content Management applications
• Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto
• Prince2/PMP, Agile Scrum Master, ITIL certifications

Perks & Benefits

• Allocations for continuous learning & development
• Health & wellness programs

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at.